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To access product-specific FAQs, please login to Deltaview.
Can I email my move, add and/or change requests to Customer Care?
Yes. Email your requests to customerrequests@deltacom.com. Please include your name, account number, contact information and main telephone or toll free number. A Customer Care Representative will contact you within the next business day upon receipt of your email.
Are there any charges associated with moving my physical location?
Deltacom incurs costs associated with installing and moving services, including non-refundable charges from the last mile carrier. In the event a customer needs to move services to a new physical location, Deltacom subsidizes a significant portion of the cost. The customer's portion is:
 0-18 months from service activation: $1,000 per location AND a new
three-year contract
18 months after service activation: $1,000 per location OR a new
three-year contract
Are there any charges associated with local and long distance adds and/or changes to my account?
There are no charges for local and long distance adds and/or changes.
What are the standard time intervals for moving local services?
For six lines or less where network facilities are available, the time line is 14 to 21 business days. For more than 6 lines, the timeline will be provided once the order is reviewed and network facilities verified for availability at the new location site. Please contact Customer Care at 1.800.239.3000, or email the request to customerrequests@deltacom.com.
Can I expedite my order and is there an associated charge?
In some cases, yes. Depending on the type of service being ordered an expedite can be requested and does carry a charge that varies based on the number of days being requested to deliver service. Please contact Customer Care at 1.800.239.3000, or email the request to customerrequests@deltacom.com for more details.
How can I change / add IP names to my Deltacom Internet Service?
Go to http://www.deltacom.com/ip_bgp/add_ip_request.asp and complete and submit the form.
How do I change the time and date on my phone system?
To change the time and date on your phone system, please see the instructions below.
For Elite/Pro Systems - Clock/Calendar Setting
Press Feature (FNC)
Dial 9 #
Enter hour and minute via dial pad
Press Recall to change AM/PM setting
Press Hold to change to calendar setting
OR, press feature (FNC) to exit this feature
Press Recall to select Day of Week
Dial # to move the cursor to Day of Month field
Enter Day of Month via dial pad
Press Recall to select month
Dial # to move the cursor to year field
Enter last two digits of year via dial pad
Press Feature (FNC)
If instructions fail, call 1.800.239.3000 to report a trouble ticket.
If you have a 2000 or above model, please call 1.800.239.3000 to open a ticket.
You will need to reprogram clock/calendar on your main phone, your switchboard or the lowest numbered extension in order to change all phones. |
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