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Email Customers Set Up After 07/28

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My POP Login

My Exchange Login

Control Panel

Email Client Configuration

DNS Setting
Control Panel- Knowledgebase Articles
Exchange- Knowledgebase Articles
POP3 Email Policies
Sharepoint Hosting - Knowledge Articles

POP3 Email use policy
Exchange Email use policy

DNS Setting

DNS and Mail Settings:

POP
MX record, Incoming and Outgoing server - mail10.deltacom.net
Webmail login - http://mail10.deltacom.net

Exchange
MX Records
exchange01.deltacom.net (Priority 10)
exchange02.deltacom.net (Priority 20)
CNAME record
autodiscover - autodiscover.myhostedsolution.com
Webmail Login- https://exchange.deltacom.net

Client Setup
Configure Outlook 2007 with Exchange 2007 Hosting
Configure Entourage 2004 with Exchange 2007 Hosting

Control Panel- Knowledgebase Articles

Control Panel - How Do I Navigate The Control Panel

Control Panel - How Do I Navigate The Control Panel

This article knowledgebase article only applies to IT Solutions Now customers. If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through navigating your online Control Panel.

Configuration Steps

1. From your initial login, click on the name of your Hosting Space. This is located in the center of your screen.
   (Typical names are Exchange Hosting Service, SharePoint Hosting Service, etc).

2. On the left hand side, under the Hosting Space Menu, click on the name of the service you would like to manage. Only services that you have subscribed for will be shown. Service Names are:

Domains:                                 DNS Records
Web Sites:                              Web Sites
FTP Sites:                                FTP User Accounts
Mail:                                        Non-Exchange Email Accounts
Hosted Organizations:            Exchange and SharePoint Configuration
Advanced Web Statistics:       Web Site Statistics
File Manager:                          Web Based File Manager for Web Sites

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I Navigate the Control Panel?

Keywords

Navigate, Control Panel

Exchange- Knowledgebase Articles

Blackberry - Configure Signature for Blackberry emails

Configure Signature for Blackberry emails

Applicable To

This article applies to all IT Solutions Now hosted customers.

Summary

This procedure will guide you through the basic configuration and setup of Configuring Signature for Blackberry Emails

Configuration Steps

To change or delete your auto signature from your handheld, follow the directions below:

From the Messages screen, click the track-wheel and choose Options.

Select Email Settings and click the track-wheel.

Use the track-wheel to move the cursor to the Auto Signature dialog box and use the keyboard to enter a new auto signature.

Note: The handheld is configured to use auto signature by default. If you wish to use no signature, you can turn this feature off at this screen. There is some latency between when you make changes and when they take effect on the server. You may want to send yourself test messages to verify that your signature changes are working properly.

After you have made your changes, click the track-wheel and choose Save.

Note: Your auto signature does not appear while you are composing an email message on your handheld. Instead, it is appended to each email message you send. The auto signature is not appended to PIN or SMS messages

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How to change or delete your auto signature from your handheld device?

Keywords

Blackberry, Signature, Change, Delete

Blackberry - Delete Items Synchronization

Blackberry Deleted Items Synchronization

Applicable To

The article applies to all IT Solutions Now hosted costumers

Summary

This procedure will guide you through the basic configuration Synchronizing deleted items.

Configuration Steps

If you delete an email item on your BlackBerry, and it doesn't delete from Outlook, the first thing you should check is the following setting on your BlackBerry device:

Go into Messages (Email)

Click on the thumbwheel and select Options

Select Email Reconciliation

Change the "Delete On" option to "Mailbox & Handheld"

Verify that the "Wireless Reconcile" option is "On"

Verify that the "On Conflicts" option is "Mailbox Wins"

Save your settings

If, on the other hand, you delete an email from Outlook and it doesn't delete on your BlackBerry, the first thing you should think about is whether your Deleted Items folder is emptied on a regular basis. Your BlackBerry device will only know to delete an email from itself if the email is in your Deleted Items folder in Outlook. If you empty your deleted items folder (as I used to do, many times a day in an insane bid to keep my mailbox "clean"), any messages emptied that are still on your BlackBerry will remain on your BlackBerry.

So, before you empty your Deleted Items, make sure your BlackBerry is up-to-date (as far as deleted items are concerned). Email reconciliation for deleted items is as "real-time" as it for receiving new emails. The "Reconcile Now" option to be useful in getting emails deleted from my BlackBerry that are in your Deleted Items in Outlook.

Prerequisites

Blackberry Enterprise Service

Common Questions That Apply To This Article

How to synchronize deleted items on your blackberry?

Keywords

Blackberry, Enterprise, BES

BlackBerry - Error When adding BlackBerry User - "User first name is not specified"

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will guide you through errors ocuring when adding Blackberry Users.

Configuration Steps

Login to your Control Panel via https://cp.myhostedsolution.com

Click Hosted Organizations

Click your Organizations Name

Click Mailboxes

Click on the Users Display Name and under the General Tab enter the Users First and Last Name

Save Changes and try adding your user once more

Prerequisites

Have a registered Hosted Exchange Account.

Common Questions That Apply To This Article

User's First and Last Name is not specified?
How to add a User's First and Last Name?

Keywords

First Name, Last Name

Blackberry - How to Activate

How to Activate Blackberry Enterprise Server (BES)

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will guide you through the basic configuration and setup of how to Generate a New Blackberry Enterprise Server (BES) Activation Code

Configuration Steps

Before activating your BlackBerry device, please contact your carrier and confirm that you have the BlackBerry Enterprise Service activated for your account. This is different from the BlackBerry Internet Service. Without the BlackBerry Enterprise Service activated by your carrier, you will not be able to activate your device.

Please note, before activating your BlackBerry device with any new hosting provider it is always a good idea to perform a reset on the device.

How to Generate a New Blackberry Enterprise Server (BES) Activation Code

1. Navigate to the Blackberry section by logging into your online control panel via (https://cp.myhostedsolution.com).

b. Click on Hosted Organizations

c. Click on the name of your Organization

d. Click on Blackberry Users and Add Blackberry User

2. a. Click on the small address book icon to select your mailbox

b. Your mailbox MUST have the first and last name values filled in, not just the Display Name
c. Click on Add BlackBerry User

3. Choose either:
   "Set activation password with expiration time from 1 to 720 hours", and choose a password followed by clicking Set Password
   or
   "Set and e-mail random activation password with default expiration time 48 hours", followed by clicking Set Password

To Activate
1. Verify there is a good wireless signal before beginning the activation process. Data services are more signal intensive than voice services.
2. Take the Blackberry Activation password you received via email or generated in the control panel and on the handheld go to:

   Options menu
   Advanced Options
   Enterprise Activation

3. Enter your full email address and the activation password.
4. Press the scroll wheel and select Activate.
5. If you are asked for a Server Address, please leave this field blank.

   Once activation has been initiated, provision of the device may take approximately 15 minutes to complete. As the activation process completes, in the upper left a progress indicator will be displayed in % and blue errors indicating activity will occasionally flash in the upper right corner.

   Any email that you received before the first time you synced with the server will show only the Headers, you will need to press the click wheel and select “get more” to see the whole body of the email.

Prerequisites

Common Questions That Apply To This Article

How to Activate a Blackberry?

Keywords

BES, Blackberry, Activate

Blackberry - How to Generate a New Blackberry Enterprise Server (BES) Activation Code

How to Generate a New Blackberry Enterprise Server (BES) Activation Code

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will guide you through the basic configuration and setup of how to Generate a New Blackberry Enterprise Server (BES) Activation Code

Configuration Steps

How to Generate a New Blackberry Enterprise Server (BES) Activation Code

1. Navigate to the Blackberry section in your control panel (https://cp.myhostedsolution.com).
   a. In the control panel select your Hosting Plan
   b. Click on Hosted Organizations
   c. Click on the name of your Organization
   d. Click on Blackberry Users
2. Select Add BlackBerry User
   a. Click on the small address book icon to select your mailbox
   b. Your mailbox MUST have the first and last name values filled in, not just the Display Name
   c. Click on Add BlackBerry User
3. Choose either:
   "Set activation password with expiration time from 1 to 720 hours", and choose a password followed by clicking Set Password
   or
   "Set and e-mail random activation password with default expiration time 48 hours", followed by clicking Set Password

To Activate
1. Verify there is a good wireless signal before beginning the activation process. Data services are more signal intensive than voice services.
2. Take the Blackberry Activation password you received via email or generated in the control panel and on the handheld go to:

   Options menu
   Advanced Options
   Enterprise Activation
3. Enter your full email address and the activation password.
4. Press the scroll wheel and select Activate.
5. If you are asked for a Server Address, please leave this field blank.

   Once activation has been initiated, provision of the device may take approximately 15 minutes to complete. As the activation process completes, in the upper left a progress indicator will be displayed in % and blue errors indicating activity will occasionally flash in the upper right corner.

   Any email that you received before the first time you synced with the server will show only the Headers, you will need to press the click wheel and select “get more” to see the whole body of the email.

Prerequisites

Common Questions That Apply To This Article

How to Activate a Blackberry?

Keywords

BES, Blackberry, Activate

BlackBerry - How to remove a BlackBerry User

BlackBerry - How to remove a BlackBerry User

Applicable To

The article applies to all IT Solutions Now hosted customers

Summary

This procedure will guide you through removing a blackberry user.

Configuration Steps

In your Online Control Panel (https://cp.myhostedsolution.com)

Click Hosted Organizations

Click your Organization Name

Click BlackBerry Users and the Users Display Name

Click "Delete User" and confirm deletion

To synchronize additional folders while using the BlackBerry Enterprise Services (BES), perform the following steps:

In Messages: Click Menu and select Options

Select Email Settings and click Menu

Select Folder Redirection

Then select the folders you want to synchronize. (Only new messages will appear. To get the older messages, use Outlook or Outlook Web Access to move them out and then back into the appropriate folder.)

Prerequisites

Registered Hosted Exchange Account with Blackberry Enterprise Services

Common Questions That Apply To This Article

How to synchronize additional folders while using Blackberry Enterprise Services (BES)?

Keywords

Synchronize Folders, BES, Blackberry

BlackBerry –Troubleshooting Blackberry Activation Issues (Exchange 2007)

Below are several troubleshooting steps that can be used to troubleshoot a Blackberry® Activation should the activation not complete or return an error. 90% of BlackBerry activation issues support handles are resolved by one of the steps below.

If you have not already attempted to activate your device please follow the step by step instructions for activation in the following article before attempting the steps below:
Ckick Here

1. Ensure that your device has a data plan

BlackBerry Enterprise Server Service requires that you have an active data plan from your mobile provider including BlackBerry Enterprise service.

2. Ensure that your device is provisioned for Enterprise Services

Without this provisioning, Blackberry activation will not work. You need to contact your wireless provider to confirm. With error “Unable to authenticate, Please contact your system administrator” please contact your mobile privider and request they remove and re-add Enterprise Services to your account while you reboot your handheld.

3. Ensure that you are running up-to-date BlackBerry device software.

If updates are not installed, please navigate to http://na.blackberry.com/eng/update/ and follow BlackBerry instructions or contact your wireless carrier.

4. Check the device Signal strength

Going to the main menu of the Blackberry device, going to the Tools or Options menu (depending on device), and choosing the Status Menu, please make note of the Signal strength (for a successful activation this number should be between -40 and -98 DbM and it should not be fluctuating). Also make note of the PIN number of the device in case you need to contact us by phone for further troubleshooting.

5. Verify that BlackBerry Service is enabled for this user VIA our Online control Panel

Once your device is properly provisioned with your provider you will need to log into your online control panel and browse to the BlackBerry Users screen. For activation instructions click here.

6. Create or set a new activation key if you are unsure it the password has expired

For your security, Blackberry activation passwords expire after 48 hours. If you need a new password, click here.

7. Attempt to perform activation using your primary email address.

If you are running a split domian configuration create a secondary email address using your built in domain (ends with .myhostedsolution.net). Use this secondary email address when activating.

8. Disable any forwarding on the user's mailbox

To disable forwarding on a mailbox, login to your online control panel and navigate Exchange Hosting Service > Click Hosted Organizations > Click your domain name > Click Mailboxes > Click on the Mail Flow Settings tab and uncheck forwarding. Click save changes.

If emails happen to be forwarded to another Exchange BlackBerry-enabled user, then there may be an issue with activation. When an activation (ETP) message is sent from a BlackBerry device to this user's mailbox, it will eventually come to the BlackBerry server in 2 instances for 2 different valid users and so activation may not go through. So it is recommended to disable forwarding while activating. Once activation is complete, forwarding may be put back.

9. Disable Junk Email filtering on the user's mailbox

Please disable junk mail filtering and any 3rd party spam filters you may be running and attempt activation again. After you activate the device, you may turn Junk Email filtering back on.
Exchange Hosting - Outlook Web Access Timeout

Outlook Web Access Timeouts

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will guide you in setting outlook Web Access Timeouts.

Configuration Steps

In Outlook Web Access you have 2 options when you sign-in:

This is a Public or Shared Computer
Timeout: 15 minutes

This is a Private Computer
Timeout: 8 hours

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How to set OWA timeouts?

Keywords

OWA, Timeouts

Exchange Hosting - 0x800401F Error in Outlook 2007 with Exchange 2007

0x800401F Error in Outlook 2007 with Exchange 2007

Applicable To

The article applies to all IT Solutions Now hosted customers

Summary

This error is related to your Offline Address Book. Without the Offline Address Book downloaded to your PC you will have numerous errors.

The most common reason that this error occurs is because your DNS is not configured with the autodiscover.domain.com (replace domain.com with your domain name).

Configuration Steps

To configure your Autodiscover Record:

You will also need to create one of the following DNS records:

      A record for autodiscover.domain.com
      pointing to 66.129.95.126

   OR

      CNAME record for autodiscover.domain.com
      pointing to autodiscover.myhostedsolution.com

Once the record has been created, some DNS servers to not auto-refresh, so this change make take several hours before going into effect.

Last, you may need to force Outlook to download the Offline Address Book. You may do this by selecting:

    Send/Receive
      Send/Receive Group
        Download Address Book
          Uncheck "Download changes since last Send/Receive" and select OK

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

What is 0x800401F Error?
How to download the offline address book in Outlook?

Keywords

0x800401F, Address Book, Offline

Exchange Hosting - 0x800401F Error in Outlook 2010 with Exchange 2010

0x800401F Error in Outlook 2010 with Exchange 2010

Applicable To

The article applies to all IT Solutions Now hosted customers

Summary

Configuration Steps

To configure your Autodiscover Record:

You will also need to create one of the following DNS records:

A record for autodiscover.domain.com
pointing to 66.129.85.151

   OR

      CNAME record for autodiscover.domain.com
      pointing to autodiscover.myhostedservice.com

Once the record has been created, some DNS servers to not auto-refresh, so this change make take several hours before going into effect.

Last, you may need to force Outlook to download the Offline Address Book. You may do this by selecting:

    Send/Receive
      Send/Receive Group
        Download Address Book
          Uncheck "Download changes since last Send/Receive" and select OK

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

What is 0x800401F Error?
How to download the offline address book in Outlook?

Keywords

0x800401F, Address Book, Offline

Exchange Hosting - Account Locks After Invalid Attempts

Account Locks After Invalid Attempts

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

After 10 incorrect password attempts our system locks the account for 30 minutes. This system is in place for our protection and yours.

Configuration Steps

To Unlock a Users Account:

Navigate to the Users section in your control panel (https://cp.myhostedsolution.com)
   In the online Control Panel

   Click on Hosted Organizations

   Click on the name of your Organization

   Click on Users

   Select the User whose account is Locked and Uncheck 'Account is locked out' and click Save at the bottom of the page

Prerequisites

Hosted Exchange Account
Valid User Account and Mailbox

Common Questions That Apply To This Article

How to unlock a users account?
How many invalid login attempts before a users account is locked?

Keywords

Locked Account, Invalid Attempts, Unlock

Exchange Hosting - Activesync for Exchange 2007

Registered Hosted Exchange Service.

Common Questions That Apply To This Article

How to configure an Android Mobile Device with Exchange 2007 and 2010?

Keywords

ActiveSync, Android, Mobile, Exchange

Exchange Hosting - Auto Account Setup for Outlook 2007

Auto Account Setup for Outlook 2007

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through the auto account setup for Outlook 2007

Configuration Steps

1. On your local computer, click Start, then control panel and select the Mail icon.

2. Select Show Profiles, then Add.

3. Provide a descriptive name for the mail profile, for ex. Exchange, and select OK.

4. Enter your name, email address and email password, and select Next.

5. When prompted to "Allow this website to configure 'email address' server settings, select Allow.

6. At the login prompt, enter your email address as the username and your email password and select OK.

7. Upon completion of the mail profile configuration you will receive a Congratulations message which will indicate the e-mail account is successfully configured to use Microsoft Exchange.

8. Select Finish and OK.

***If there was a pre-existing mail profile, you can specify a default mail profile by opening the control panel, select the Mail icon, select Show Profiles, select Always Use this Profile and use the drop down box to specify the profile created above.

9. Open Outlook. When prompted to login, enter your email address for the username and your email password. If you receive the one time prompt to allow this website to configure 'email address' server settings", select Allow.

Prerequisites

Install Outlook 2007

Common Questions That Apply To This Article

How to configure an exchange account using Outlook 2007?

Keywords

Outlook 2007, Auto, Setup

Exchange Hosting - Autodiscover for Exchange 2007

Autodiscover DNS Record for Exchange 2007

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through setting up an Autodiscover DNS Record.

Users must have an Autodiscover records in DNS for their domain. The Autodiscover record is needed to download the offline address book and for automating mail profile configuration.

Configuration Steps

There are 2 methods for configuring autodiscover:

1. Create a DNS A record for autodiscover.domain.com pointing to 66.129.95.126

2. Create a DNS CNAME record for autodiscover.domain.com pointing to autodiscover.myhostedsolution.com

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How to configure an autodiscover record for my DNS?

Keywords

Autodiscover, DNS

Exchange Hosting - Autodiscover for Exchange 2010

Autodiscover DNS Record for Exchange 2010

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

Configuration Steps

There are 2 methods for configuring autodiscover:

1. Create a DNS A record for autodiscover.domain.com pointing to 66.129.85.151

2. Create a DNS CNAME record for autodiscover.domain.com pointing to autodiscover.myhostedservice.com

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How to configure an autodiscover record for my DNS?

Keywords

Autodiscover, DNS

Exchange Hosting - Configure Outlook 2003 Manually with Exchange 2007

Configure Outlook 2003 with Exchange 2007

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will guide you through the basic setup of Outlook 2003 for Exchange 2007.

Configuration Steps

1.   On your local computer, Click Start > Control Panel > Mail > Show Profiles and Add

2.   Choose "Add a new e-mail account" Click Next.

3.   Choose "Microsoft Exchange Server" and Click Next

4.   Fill in the following information: Microsoft Exchange server: mbx01.netplexity.local, Select Use Cached Exchange Mode, and and Username: **your email address**

5.   Click "More Settings" After a few seconds a message is displayed. "The action could not be completed. The connection to the Microsoft exchange server is unavailable. Outlook must be online or connected to complete this section." Click "OK". A window with Microsoft Exchange Server name and Mailbox name pops up. Click "OK"

6.   Go to "Connection" tab. Check the box near "Connect to my Exchange mailbox using HTTP" Note: This option will not show up if you don't have the hot-fix installed. You should either have Service Pack 2

7.   Click "Exchange Proxy Settings" and enter mail.myhostedsolution.com

8.   Choose "Basic Authentication" under Proxy authentication settings

9.   Click OK then Apply, OK then Next and Finish

***If there was a pre-existing mail profile, you can specify a default mail profile by opening the control panel, select the Mail icon, select Show Profiles, select Always Use this Profile and use the drop down box to specify the profile created above

11.   Open Microsoft Outlook and login with your email address as your username

Prerequisites

Microsoft Outlook 2003
Hosted Exchange Account

Common Questions That Apply To This Article

How to setup Microsoft Outlook 2003 for Exchange 2007

Keywords

Outlook 2003, Exchange 2007, Setup

Exchange Hosting - Configure Outlook 2007 Manually with Exchange 2007

Configure Outlook 2007 Manually with Exchange 2007

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through configuring Outlook 2007 manually with exchange 2007.

Configuration Steps

1.     On your local computer click Start > Control Panel > Mail > Show Profiles and Add

2.     Choose "Add a new e-mail account" click Next.

3.     Click :Manually configure settings or additional server types” and click Next

4.     Choose "Microsoft Exchange Server" and click Next.

5.     Fill in the following information:
         Microsoft Exchange server: mbx01.netplexity.local
            Select Use Cached Exchange Mode
               Username: **your email address**

6.     Click "More Settings" After a few seconds a message is displayed:
         "The action could not be completed. The connection to the Microsoft exchange server is unavailable. Outlook must be online or connected to complete this section."
            Click "OK". A window with Microsoft Exchange Server name and Mailbox name pops up. Click "OK".

7.     Go to "Connection" tab. Check the box near "Connect to my Exchange mailbox using HTTP"
         Note: This option will not show up if you don't have the hot-fix installed. You should either have Service Pack 2

8.     Click "Exchange Proxy Settings" and enter mail.myhostedsolution.com

9.     Choose "Basic Authentication" under Proxy authentication settings.

10.     Click OK then Apply, click OK then Next and Finish

11.     When starting Microsoft Office Outlook, use this profile select: "Prompt for a profile to be used" and click Apply

Open Outlook 2007 and launch the newly created profile.
***If there was a pre-existing mail profile, you can specify a default mail profile by opening the control panel, select the Mail icon, select Show Profiles, select Always Use this Profile and use the drop down box to specify the profile created above.

Prerequisites

Install Outlook 2007: HERE

Common Questions That Apply To This Article

How to manually configure Outlook 2007 for Exchange 2007?

Keywords

Outlook 2007, Configure Outlook

Exchange Hosting - Configure Outlook 2007 Manually with Exchange 2010

Configure Outlook 2007 Manually with Exchange 2010

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through configuring Outlook 2007 manually with exchange 2010.

Configuration Steps

1.     Create a new mail profile for Outlook 2007
        Start -> Control Panel -> Mail -> Show Profiles -> Click Add.
        Give this profile an appropriate name like IT Solutions Now.

2.     Next a window will appear to configure your mail profile (see picture below).
        Choose to Manually configure server settings or additional server types.

3.     Choose E-mail Service (see picture below).
        Select Microsoft Exchange.

4.  Microsoft Exchange Settings (see picture below)

          Microsoft Exchange Server:      exchange.myhostedservice.com
          Use Cached Exchange Mode:   This should be checked
          User Name:                              Provided during your signup
          Before Clicking Next, Choose More Settings.

6.     After a few seconds a message is displayed:
         "The action could not be completed. The connection to the Microsoft exchange server is unavailable. Outlook must be online or connected to complete this section."
            Click "OK". A window with Microsoft Exchange Server name and Mailbox name pops up. Click "OK".

7.     A new dialog box will pop-up; Go to "Connection" tab. Check the box near "Connect to my Exchange mailbox using HTTP"
         Note: This option will not show up if you don't have the hot-fix installed. You should either have Service Pack 2
This will highlight the 'Exchange Proxy Settings'

8.  Click "Exchange Proxy Settings" and enter ex2010.myhostedservice.com
     Check Box "Only connect to proxy servers that have this principal name or certificate"
     Then enter msstd:ex2010.myhostedservice.com
     Check Box for "On fast networks, connect using HTTP first, then connect using TCP/IP"

9.     Choose "Basic Authentication" under Proxy authentication settings.

10.     Click OK then Apply, click OK then Next and Finish

11.     When starting Microsoft Office Outlook, use this profile select: "Prompt for a profile to be used" and click Apply

Open Outlook 2007 and launch the newly created profile.
***If there was a pre-existing mail profile, you can specify a default mail profile by opening the control panel, select the Mail icon, select Show Profiles, select Always Use this Profile and use the drop down box to specify the profile created above.

Prerequisites

Install Outlook 2007:

Common Questions That Apply To This Article

How to manually configure Outlook 2007 for Exchange 2010?

Keywords

Outlook 2007, Configure Outlook, Exchange 2010

Exchange Hosting - Configure Outlook 2010 Manually with Exchange 2010

Configure Outlook 2010 Manually with Exchange 2010

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through configuring Outlook 2010 manually with exchange 2010.

Configuration Steps

1.     Create a new mail profile for Outlook 2010
        Start -> Control Panel -> Mail -> Show Profiles -> Click Add.
        Give this profile an appropriate name like IT Solutions Now.

2.     Next a window will appear to configure your mail profile (see picture below).
        Choose to Manually configure server settings or additional server types.

3. Choose E-mail Service (see picture below).
Select Microsoft Exchange.

4.  Microsoft Exchange Settings (see picture below)

          Microsoft Exchange Server:      exchange.myhostedservice.com
          Use Cached Exchange Mode:   This should be checked
          User Name:                              Provided during your signup
          Before Clicking Next, Choose More Settings.

6.     After a few seconds a message is displayed:
         "The action could not be completed. The connection to the Microsoft exchange server is unavailable. Outlook must be online or connected to complete this section."
            Click "OK". A window with Microsoft Exchange Server name and Mailbox name pops up. Click "OK".

7.     A new dialog box will pop-up; Go to "Connection" tab. Check the box near "Connect to my Exchange mailbox using HTTP"
         Note: This option will not show up if you don't have the hot-fix installed. You should either have Service Pack 2
This will highlight the 'Exchange Proxy Settings'

8.  Click "Exchange Proxy Settings" and enter ex2010.myhostedservice.com
     Check Box "Only connect to proxy servers that have this principal name or certificate"
     Then enter msstd:ex2010.myhostedservice.com
     Check Box for "On fast networks, connect using HTTP first, then connect using TCP/IP"

9.     Choose "Basic Authentication" under Proxy authentication settings.

10. Click OK then Apply, click OK then Next and Finish

11. When starting Microsoft Office Outlook, use this profile select: "Prompt for a profile to be used" and click Apply

Open Outlook 2010 and launch the newly created profile.
***If there was a pre-existing mail profile, you can specify a default mail profile by opening the control panel, select the Mail icon, select Show Profiles, select Always Use this Profile and use the drop down box to specify the profile created above.

Prerequisites

Install Outlook 2010: HERE

Common Questions That Apply To This Article

How to manually configure Outlook 2010 for Exchange 2010?

Keywords

Outlook 2010, Configure Outlook, Exchange 2010

Exchange Hosting - Create A Custom OWA URL for Exchange 2007

Create A Custom Outlook Web Access (OWA) URL for Exchange 2007

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through creating a custom Outlook Web Access (OWA) URL.

Configuration Steps

To create a custom Outlook Web Access URL:

Create a DNS A record for webmail.yourdomain.com pointing to 66.129.85.157

It may take up to 24 hours for your DNS changes to take effect.

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How to create a custom OWA URL?

Keywords

OWA, Custom URL

Exchange Hosting - Deleted Mailbox is still listed on Distribution list

Deleted Mailbox is still listed on Distribution List

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through deleting a mailbox still listed on a Distribution List.

Configuration Steps

Click on Hosted Organizations

Click on the name of your Organization

Click Users

Click the Red "X" to the right of the User Account and confirm deletion.

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How to delete a mailbox that is still listed on a Distribution List?

Keywords

Distribution List, Delete, Mailbox, Users

Exchange Hosting - Download Offline Address Book in Outlook

How to Download the Offline Address Book in Outlook

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through downloading the offline address book in Outlook.

Configuration Steps

To force Outlook to download the Offline Address Book. You may do this by selecting:

          Tools
                Send/Receive
                      Download Address Book
                            Uncheck "Download changes since last Send/Receive" and select OK

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How to download the offline address book in Outlook?

Keywords

Download, Address Book, Offline

Exchange Hosting - Download Outlook in Languages Supported?

Download Outlook in Languages Supported?

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

We only have Outlook available in English and no other languages for download.

Configuration Steps

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

Is downloading Outlook in languages supported?

Keywords

Languages, Outlook, Download

Exchange Hosting - Enable Junk Mail Filter

Enable Junk Mail Filter

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through enabling Junk mail filters.

The Junk Email Filter must be turned on in Outlook Web Access.

Configuration Steps

Log into OWA: http://webmail.myhostedservice.com

Go to Options

Click on Block or Allow and Click on Automatically filter Junk Email

Doing this will move those messages to your Junk Email folder automatically.

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How to enable junk email filter?

Keywords

Junk Mail, Filter

Exchange Hosting - Entourage 2008 for Exchange 2007

How to Configure Entourage 2004 or Entourage 2008 for Exchange 2007 Hosting

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through basic configuration of Entourage 2004 or Entourage 2008 for Exchange 2007 hosting.

Configuration Steps

1. Launch Entourage and close the Entourage Setup Assistant window if it appears.

2. Select About Entourage from the Entourage menu and verify that Entourage is at least version 11.2.1. Close the About Entourage window.

3. Select Accounts from the Tools menu and select Exchange... from the New menu

4. In the Account Setup Assistant window, click the Configure account manually button

5. In the Edit Account window under Account Settings, enter the following information
   (Some of this information must be provided by the Exchange Server administrator.):

         Account name:   A descriptive name for you to identify your account

         Name:                Your first and last name as you prefer others to see it

         E-mail address:  Your Exchange Server email address

         Account ID:        The Account ID is listed on the Advanced tab of the Mailbox in your online Control Panel, in the format NETPLEXITY\thisismyaccountid. When entering it you only need to enter thisismyaccountid, replacing thisismyaccountid with the actual value for your mailbox.

         Domain:              Netplexity

         Exchange server:   https://smtp.myhostedsolution.com/exchange/user@domain.com
                                       (replace user@domain.com with your username)

         Select:                This DAV service requires a secure connection (SSL)

6. In the Edit Account window under Advanced, enter the following information.

Public folders server: https://smtp.myhostedsolution.com/public
Select: This DAV service requires a secure connection (SSL)

7. Click the OK button. The Exchange Server email account will appear in the folders list in the Entourage Mail window and will begin to synchronize.

Initial synchronization from the Exchange Server to Entourage may take several minutes before complete.

Prerequisites

Install Entourage 2004
install Entourage 2008

Common Questions That Apply To This Article

How to Configure Entourage 2004 or Entourage 2008 for Exchange 2007 Hosting?

Keywords

Entourage

Exchange Hosting - Entourage 2008 for Exchange 2010

How to Configure Entourage 2008 for Exchange 2010

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you with you through configuring Entourage 2008 for Exchange 2010.

If there are pre-existing Entourage accounts, it is recommended to remove the accounts, set up the Exchange account and then add the other accounts to the identity.

Configuration Steps

1. Open Entourage* , select Account Settings *if this is the first time opening Entourage, close the setup assistant and select Make Default.

2. Select New and Change account type to Exchange if prompted, select Ok

3. Select Configure Account Manually

4. complete the following info:

Account Settings Tab

Account name: A descriptive name for you to identify your account

Name:                    Your first and last name as you prefer others to see it
E-mail address:      Your Exchange Server email address
Account ID:            Enter your email address
Domain:                 blank
password:             email password

Advanced Tab
Exchange Server: https://ex2010.myhostedservice.com/EWS/Exchange.asmx
this server requires a secure connection ssl must be checked

5. Select OK

6. when prompted to allow server to configure settings, select always use my response for this server and allow

7. Select OK and close the accounts window.

8. When accessing email for the first time, if prompted, select Always use my response for this server and Allow.

*** Entourage EWS update must be installed, please see this link:
http://www.microsoft.com/mac/downloads.mspx

Click Office 2008 > Microsoft Entourage 2008 for Mac, Web Services Edition > Language

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to Configure Entourage 2008 for Exchange 2010?

Keywords

Entourage, 2008, Exchange, 2010

Exchange Hosting - Entourage View A Shared Calendar

View a Shared Calendar in Entourage

With Entourage you can view others Calendar, Address Book and Inbox. The other person must already have given you permissions to view one or more of them, before the item can be opened with Entourage.

In the example below John Smith will be sharing his Calendar with James Cole. John using Outlook 2007 connected to Exchange 2007. Jim is using Entourage 2008, connected to Exchange 2007.

John Smith - Outlook 2007

Share the calendar using Outlook 2007:

From Outlook 2007,Click Go > Calendar.
Next select Share My Calendar....
You will then be prompted to send an email to person who will be viewing your calendar letting them know you are sharing the calendar.
Type in the email address of the person who will be viewing the calendar in the TO: field, verify "Allow Recipients to view your Calendar" is checked and click Send.
Outlook 2007 will confirm that you wish share your calendar with the recipient and that read-only calendar permissions is being granted.
Click Yes

James Cole - Entourage 2008

Launch Entourage,

Select File > Open Other User's Folder...
Leave the User: field blank and Select the Address Book look up icon.
Enter the name of the person who is sharing the calendar and click Find. Once the person is located and selected click the Advanced button.
In the Advanced Settings add "/exchange/the_e-mail address"(without quotes) Click OK
Click OK
Entourage will display the shared calendar.

Exchange Hosting - How do I enable my advanced SPAM Filtering?

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through enabling my Advanced SPAM Filtering.

The Advanced SPAM Filter must be turned on in Outlook Web Access.

Configuration Steps

Log into OWA: http://webmail.myhostedservice.com

Go to Options

Click on Block or Allow and Click on Automatically filter Junk Email

Doing this will move those messages to your Junk Email folder automatically.

Prerequisites

Registered Hosted Exchange Account

Common Questions That Apply To This Article

How to enable my Advanced SPAM Filtering?

Keywords

SPAM, Filter

Exchange Hosting - How do I get Outlook to save my password?

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through saving your password in Outlook.

Configuration Steps

You will be required to enter your password each time your start your Outlook application when configured for exchange. This feature cannot be removed or altered.

Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I get Outlook to save my password?

Keywords

Outlook, Save, Password

Exchange Hosting - How do I recover deleted items?
Exchange Hosting - How do I recover deleted items?

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through saving your password in Outlook.

Configuration Steps

You can use Outlook or Outlook Web Access to recover deleted items:

From Outlook Web Access (using Internet Explorer)

Click on Options (top right corner)

Click on Deleted Items

You can restore these items by clicking within Outlook 2007:

Deleted Items Folder then Click Tools and Recover Deleted Items

You can restore these items by clicking within Outlook 2010:

Click the Folder Menu and Click Recover Deleted Items

You can adjust your deleted item retention from your control panel:

Login to your online control panel via https://cp.myhostedsolution.com/

Click Hosted Organizations

Click your Organization Name

Click Mailboxes and the Users Display Name

Click Advanced Tab and Set Delete Item Retention

If you chose to permanently delete the items from your email client then they will not be listed. If you emptied your Deleted Items and synchronized then the items should be available.
Some items do not always become available through the recover deleted items option.

For additional information on our backup and recovery options see:
http://www.exchangemailhosting.com/support/sla.html

Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I get Outlook to save my password?

Keywords

Outlook, Save, Password

Exchange Hosting - How Do I Show the FROM field in Outlook

How Do I Show the FROM field in Outlook

To show the FROM field in Outlook 2003

1) Compose a new message
2) Click on View, then select "From Field"

To show the FROM field in Outlook 2007

1) Compose a new message
2) Click on Options, then select "Show From"

Exchange Hosting - How many recipients may I send to at once?

How many recipients may I send to at once?

Applicable To

The article applies to all IT Solutions Now hosted customers

Summary

This procedure will help you with how many recipients you can sent to at once.

Configuration Steps

To reduce the possibility of your messages being marked as spam, we limit the number of recipients to 200 per message.

Prerequisites
Registered Hosted Exchange Account

Common Questions That Apply To This Article
How many recipients may I send to at once?

Keywords
Send, Recipients

Exchange Hosting - How to add a Contact

How To Add a Contact

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through adding a Contact.

Configuration Steps

In your Online Control Panel https://cp.myhostedsolution.com

Click Hosted Organizations

Click your Organization Name

Click Contact and Create New Contact.

Enter the Users Display Name and Email Address. Click Create Contact

Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I add a contact?

Keywords

Add, Contac

Exchange Hosting - How To Add a Delegate and Set Permissions

How To Add a Delegate and Set Permissions

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through adding a delegate and setting permissions.

Configuration Steps

To add a delegate in Outlook 2003/2007, do the following:

Click Tools > Options....

Click the Delegates tab and Click Add

Search for the person you want to make your delegate and Add the person to the Add box at the bottom of the window. Then click OK.

Setting Permissions

Once you've selected a delegate, you need to set the level and type of permission that delegate should have.

To set permissions:
1. For each item (e.g. Calendar, Tasks, Inbox) select the level of permission you want to grant

   None: delegate cannot access this feature of your account
   Reviewer: delegate can read items
   Author: delegate can read and add items
   Editor: delegate can read, modify and add items

2. Click OK
3. Click OK again

Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I add a delegate and set permissions?

Keywords

Add, Delegate, Permissions

Exchange Hosting - How to add a new domain to my existing service?
Exchange Hosting - How to add a new domain to my existing service?

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through adding a new domain to your existing service.

Configuration Steps

In your Online Control Panel via https://cp.myhostedsolution.com/

Click Hosted Organizations

Click your Organization Name

Click Domain Names and Click Add New Domain

Enter New Domain Name and Click "Add Domain"

To add an email address for your new domain name:

In your Online Control Panel via https://cp.myhostedsolution.com/

Click Hosted Organizations

Click your organization Name

Click Mailboxes

Click your mailbox, then go to the Email Addresses tab. Select the new domain using the drop down menu and add the secondary addresses and Save Changes

**NOTE**

In order for IT Solutions Now Exchange 2007 servers to accept mail for your domain, you will need to point your MX records to:

    smtp01.netplexity.net (priority 10)

    smtp02.netplexity.net (priority 20)

In order for IT Solutions Now Exchange 2010 servers to accept mail for your domain, you will need to point your MX records to:

    smtp01myhostedservice.com (priority 10)

    smtp02.myhostedservice.com (priority 20)

Autodiscover DNS Record:

Users must have an Autodiscover records in DNS for their domain. The Autodiscover record is needed to download the offline address book and for automating mail profile configuration.

There are 2 methods for configuring Autodiscover for Exchange 2007:

    1. Create a DNS A record for autodiscover.domain.com pointing to 66.129.95.126

    2. Create a DNS CNAME record for autodiscover.domain.com pointing to autodiscover.myhostedsolution.com

There are 2 methods for configuring Autodiscover for Exchange 2010:

    1. Create a DNS A record for autodiscover.domain.com pointing to 66.129.85.151

    2. Create a DNS CNAME record for autodiscover.domain.com pointing to autodiscover.myhostedservice.com

Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I add a new domain name to my existing service?

Keywords

Add, Domain

Exchange Hosting - How To Add a User

How To Add a User

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through adding a user.

Configuration Steps

In your Online Control Panel https://cp.myhostedsolution.com

Click Hosted Organizations

Click your Organization Name

Click User and Create New User.

Enter the Users Display Name and Email Address. Click Create User

Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I add a user?

Keywords

Add, User

Exchange Hosting - How To Add Email Alias

How To Add Email Alias

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through adding an email alias.

Configuration Steps

In your Online Control Panel https://cp.myhostedsolution.com

Click Hosted Organizations

Click your Organization Name

Click Mailboxes and click on the Display Name of the Mailbox

Click the Email Address Tab and enter the username, select the domain and click Add Email Address

Save Changes

Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I add an email alias?

Keywords

Add, Alias

Exchange Hosting - How To Change Your Password

How To Change Your Mailbox Password

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through changing your password.

Configuration Steps

Log into Outlook Web Access at http://webmail.myhostedsolution.com

Select the Options button in the upper right

Select Change Password from the right pane

Enter your current password, a new password and confirm the new password and Save Changes

Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I change my password?

Keywords

Change, Password

Exchange Hosting - How To Clear The Outlook Name Cache

How To Clear The Outlook Name Cache

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through clearing the outlook name cache

Outlook maintains a "nickname" list that is used by both the automatic name checking and the AutoCompletion features. The nickname list is automatically compiled as you address email messages. If the nickname cache becomes corrupt, Outlook may not be able to identify recipients, may offer incorrect recipients, may send to an incorrect or old email address, or may send the message to the wrong person.

Configuration Steps

Remove An Outlook Name Cache Entry

1. Open Outlook

2. Open a new message window; go to the File menu and choose New - Mail Message.

3. Type one or more letters of the recipient name or address; this will show memorized (cached) entries in a drop-down list. Use the arrow keys on your keyboard to select the entry to be deleted. With the entry highlighted, press the DEL or DELETE key or your keyboard.

This removes the entry from your AutoCompletion cache.

Prerequisites

Outlook

Common Questions That Apply To This Article

How To Clear The Outlook Name Cache?

Keywords

Clear, Outlook, Cache

Exchange Hosting - How To Create a Distribution List

How To Create a Distribution List

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will guide you through creating a Distribution List

Configuration Steps

Creating a Distribution List and Adding Members

Login to your online Control Panel via https://cp.myhostedsolution.com

Click on Hosted Organizations

Click your Domain Name

Click Distribution List from the Menu to the left of the screen and click Create New Distribution List

Enter your Display Name for the new distribution list and the email address

Click on the Address Book Icon to select the manager of the distribution list and Select a User

Click Create Distribution List

Click on the Add button to add any Mailboxes, Contacts, or other Distribution Lists that should receive email at this address

Click Add Accounts and Save Changes

Registered Hosted Exchange Account

How to create a distribution list?

Distribution, List, Members

Prerequisites

Common Questions That Apply To This Article

Keywords

Exchange Hosting - How to create a Distrubution list for use with Outlook's "FROM" field

To create your Distrubution list with Send as Permission:

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will guide you through creating a Distribution List

Configuration Steps

How to create a Distribution list for use with Outlook's "FROM" field?

You will need to create your Distribution list with Send as Permission:

Login to your online Control Panel via https://cp.myhostedsolution.com

Click on Hosted Organizations

Click your Domain Name

Click Distribution List from the Menu to the left of the screen and click on the User's Display name you would like to assign permission

Click the Permissions Tab and under 'Send As' click ADD

Select the User you would like to assign permission and click Add Account. Click Save Changes

To receive email for this distribution list you will need to add the user as a member.

Click Distribution List and Click the Distribution List you need to add your member

Click on the Add button to add the user that you granted Send As permission

Click Add Accounts and Save Changes

Registered Hosted Exchange Account

How to create a Distribution list for use with Outlook's "FROM" field?

Distribution, List, Members, Permission, From, Send As

Prerequisites

Common Questions That Apply To This Article

Keywords

Exchange Hosting - How to Forward Email from your Mailbox or to an External Recipient

How To Forward Email From Your Mailbox

Add a forwarding address to a Hosted Mailbox (Mailbox, Distribution List, or Contact must be configured before starting the next step)

In your Online Control Panel
Click on the name of your Hosting Plan (typically Exchange Hosting, SharePoint Hosting, etc)
Click on your Organization Name
Click Mailboxes
Click on the Display Name of the Mailbox
Click on the Mail Flow Settings Tab
Under Forwarding Addresses, check the ‘Enable Forwarding’ box
A new box will appear with a Book symbol to the right
Click the Book symbol to and select the Mailbox, Distribution List, or Contact that you wish to forward to
Click Save Changes

How To Forward Email To an External Recipient without having a Hosted Mailbox

Please Note, the forwarding address (Contact) must be configured before starting the next step

In your Online Control Panel
Click on the name of your Hosting Plan (typically Exchange Hosting, SharePoint Hosting, etc)
Click on your Organization Name
Click your Distribution Lists
Click Create Distribution List
Enter your Display Name for the new distribution list
Enter your Email Address for the new distribution list (this is the email address within your domain that you wish to forward to the external recipient)
Click Create Distribution List
Click on the Add button to add the Contact that contains the external email address
Click Save Changes

Exchange Hosting - How to Setup an Alias, Additional Email Address, or Change Addresses

How to Setup an Alias, Additional Email Address, or Change Addresses

In your Control Panel
Click on the name of your Hosting Plan (typically Exchange Hosting, SharePoint Hosting, etc)
Click Hosted Organizations
Click your domain name
Click Mailboxes
Select your Mailbox
Select the Email Addresses tab

Adding Addresses
Enter the new Email Address and select the appropriate domain
You may use your own domain or the built-in domain

Changing Your Primary Address
Select the new Email Address and choose Set As Primary
This will also change your username for Outlook and Outlook Web Access

Exchange Hosting - How To Share a Folder in Outlook

To export/backup your email (while Outlook is connected to your old hosting provider):

1. In Outlook, click File, Import and Export

2. Export to a File and Click Next

3. Select Personal Folder File (.pst), Click Next

4. Highlight Mailbox-Your Name*
5. Check the box: Include Subfolders** and Click Next

6. Save Exported File as: Select the Desktop as your Location and File Name of Export.pst
7. Replace Duplicates with Items Exported
8. Finish

To import your old mail into your new mailbox (while connected to your new IT Solutions Now mailbox):

1. Open Outlook, click File, Import and export

2. Select "Import from another program or file", click Next

3. Select "Personal Folder File (.pst)", click Next

4. Select the PST file from your Desktop or wherever its located (see above) and click Next.

5. Under Select the folder to import from, ensure that Personal Folders is selected, Include Folders is checked on, Import items into the same folder in: should be selected, and Mailbox - Your Name should be selected from the dropdown below.

6. Leave the default selection and click Finish.

7. The import process will start and may take a few moments depending on the amount of data to be imported.

8. Once the import has completed (could from several minutes to hours), click on Send/Receive.

9. The Send/Receive must be fully completed before all messages, contacts, calendars will appear in Outlook Web Access.

iPhone, Exchange, 2010, IMAP

Exchange Hosting - Mac Mail on SnowLeopard for Exchange 2007

How do I setup Snowleopard mail for Exchange 2007?

If there is no previous email account on the computer:
1. Select the Mail icon.
2. Enter Full Name, email address and password and select Continue.
3. When prompted to Verify Certificate, select Connect
4. On the Account summary screen, select to setup Address Book contacts and iCal calendars and select Create

If there is a previous email account on the computer:
1. Select the Mail icon.
2. Select File, Add Account
3. Enter Full Name, email address and password and select Continue.
4. When prompted to Verify Certificate, select Connect
5. On the Account summary screen, select to setup Address Book contacts and iCal calendars and select Create.
The previous mail account can be removed by selecting the Mail menu, Preferences, Accounts, highlight the account to be removed and select the - sign in the lower left.

Exchange Hosting - Mac Mail on SnowLeopard for Exchange 2010

How do I setup Snowleopard mail for Exchange 2007?

Afterr the account is configured, select Mail menu, Preferences, Accounts.

1. On the Account Information tab, change the internal server to ex2010.myhostedservice.com and remove the external server.

2. On the Advanced tab, verify the Internal server path is EWS/Exchange.asmx and the External Server Path is empty.

3. Save changes

Afterr the account is configured, select Mail menu, Preferences, Accounts.

1. On the Account Information tab, change the internal server to ex2010.myhostedservice.com and remove the external server.

2. On the Advanced tab, verify the Internal server path is EWS/Exchange.asmx and the External Server Path is empty.

3. Save changes

The final settings will be:

Mac mail settings:
Account Information
description: name
email address: email address
full name:
internal server: ex2010.myhostedservice.com
external server: blank
pasword: email password

Advanced tab:
internal server path: EWS/Exchange.asmx
internal port: 443
use SSL: selected

Exchange Hosting - MX Records for Exchange 2007

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through opening additional mailboxes in Outlook 2007.

Configuration Steps

To open an additional mailbox in Outlook 2007:

1. Click Tools and Account Settings

2. In the Email Accounts Box, ensure that Microsoft Exchange Server is selected and click Change

3. Click More Settings

4. Select the Advanced tab and then click on Add then enter the name of the additional mailbox into the Add mailbox field and click on OK

5. The additional mailbox has now been added

6. Click on OK, Next and Finish

7. The additional mailbox has now been added to the Navigation Pane

Before you will be able to view the mailbox in Outlook, you must ensure that you have Full Access to the Mailbox

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to open addition mailboxes in Outlook 2007?

Keywords

Open, Additional, Mailbox, Outlook, 2007

Exchange Hosting - Opening Additional Mailboxes in Outlook 2010

Opening Additional Mailboxes in Outlook 2010

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through opening additional mailboxes in Outlook 2010.

Configuration Steps

To open an additional mailbox in Outlook 2010:

1. Click File, Account Settings and Account Settings

2. In the Email Accounts Box, ensure that Microsoft Exchange Server is selected and click Change

3. Click More Settings

4. Select the Advanced tab and then click on Add then enter the name of the additional mailbox into the Add mailbox field and click on OK

5. The additional mailbox has now been added

6. Click on OK, Next and Finish

7. The additional mailbox has now been added to the Navigation Pane

Before you will be able to view the mailbox in Outlook, you must ensure that you have Full Access to the Mailbox

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to open addition mailboxes in Outlook 2010?

Keywords

Open, Additional, Mailbox, Outlook, 2010

Exchange Hosting - Outlook 2007 import Outlook Express Data

How to import Outlook Express Mail and Contacts with Outlook 2007

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through Import of Outlook Express Data with Outlook 2007.

Configuration Steps

1. From the Outlook 2007 File menu, select Import and Export

2. Select Import Internet Mail and Addresses and select Next

3. Click Outlook Express

4. Select Import Mail checkbox and the Import Address Book checkbox and Next

5. Select appropriate Duplicate option and select Finish

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to Import Outlook Express mail and contacts into Exchange 2007?

Keywords

Import, Outlook Express, 2007

Exchange Hosting - Outlook 2010 import Outlook Express Data

How to import Outlook Express Mail and Contacts with Outlook 2010

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through Import, Export, or Backup Mail in Outlook 2010.

Configuration Steps

1. From the Outlook 2010 File menu, select Open then Import - (Import files, settings and RSS Feeds into Outlook)

2. Select Import Internet Mail and Addresses and select Next

3. Click Outlook Express

4. Select Import Mail checkbox and the Import Address Book checkbox and Next

5. Select appropriate Duplicate option and select Finish

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to Import Outlook Express mail and contacts into Exchange 2010?

Keywords

Import, Outlook Express, 2010

Exchange Hosting - OWA URL for Exchange 2010

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to setup a palm Treo with Exchange 2010?

Keywords

Palm, Treo, Exchange, 2010, 650p, 700p

Exchange Hosting - POP3 Email Settings for Exchange 2007

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through removing the authoritative feature from your domain.

Configuration Steps

Login to your online Control Panel via https://cp.myhostedsolution.com

Click Hosted Organizations

Click your Organization Name

Click Domain Names

Select the built-in domain as the Default Domain, then click "Set Default Domain"
(the built-in domain is typically in the form of: domain.myhostedsolution.net)

Click the red X next to your domain and confirm deletion.

It may take up to 5 minutes for this setting to take effect.

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to remove the authoritative feature from your domain?

Keywords

Remove, Authoritative Feature

Exchange Hosting - Require that all senders are authenticated

Require that all senders are authenticated

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you to authenticate all senders.

Configuration Steps

This option is available in the Online Control Panel on the Mail Flow Settings tab of a Mailbox or a Distribution List.

If you configure a mailbox or distribution list to require that all senders are authenticated, any messages from senders that do not have valid logon credentials in your organization will be rejected. By default, only new distribution lists are configured to require all senders to be authenticated.

Use this restriction to specify that recipients receive messages only from internal senders that have been successfully authenticated. For example, to prevent messages that originate outside of your Exchange organization from being delivered to distribution groups that are used for internal communications, you can configure these groups to require sender authentication.

Notes: If you are trying to receive messages from senders outside of your organization, you must unselect this feature.

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to authenticate a sender?

Keywords

Authenticate, Sender

Exchange Hosting - Send/Receive Hanging

Outlook Send/Receive Hanging

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you when Outlook Send/Receive is hanging.

Configuration Steps

From Outlook, do the following:

Click on Tools, Send/Receive, Download Address Book

If you receive an error, reboot then try to do the following:
Start, All Programs, Accessories, Command Prompt
Type: ping autodiscover.yourdomainnamehere.com (where yourdomainnamehere.com is your hosted exchange domain)

It should say:
Pinging autodiscover.myhostedsolution.com [66.129.95.126] - {Exchange 2007}

Pinging autodiscover.myhostedservice.com [66.129.85.151] - {Exchange 2010}
Request timed out.

If you see the above, open Outlook and try to download the Offline Address Book again

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

What to do when Outlook Send/Receive is hanging?

Keywords

Send, Receive, Hanging

Exchange Hosting - Setup MacMail for Exchange 2007

How do I setup MacMail for my Exchange 2007 Hosted service?
Using MacMail for Exchange services

1. From the mail menu select Preferences.
2. At the top select Accounts
3. From the lower left select the + button to add an account.

4.
General Information:
   Account Type: Exchange
   Account Description: Any Description
   Full Name: Enter Any name You prefer
   Email Address: Enter your full email address in email address.

Continue

5.
Incomming Mail Server
Incomming Mail Server: smtp.myhostedsolution.com
Username: Enter your full email address in email address
Password:
Outlook Web Access Server:smtp.myhostedsolution.com

Continue

6.
Outgoing Mail Server:
Outgoing Mail server: mail.myhostedsolution.com
Use Authentication: Checked
User Name: Enter netplexity\thisismyusername as the username.
The username is listed on the "Advanced" tab of the Mailbox in your online Control Panel, in the format NETPLEXITY\thisismyusername
Password :

Continue
This may error "Trying to log into the SMTP server". Click Continue again

Outgoing Mail Security
Use Secure Socket Layer (SSL): Checked
Authentication: Password

Continue

7.
Continue

8.
Done

Exchange Hosting - SPF Configuration for Exchange 2007

1. On the left most pane in Outlook, near the bottom below Calendar, Contacts, etc., click on the button for Folder List.

2. Scroll down the left pane and expand the Public Folders.
Exchange 2007 Public Folders are only available for viewing via the Microsoft Outlook fat client.

An alternate method would be:

1. From the Go Menu, select Folder List

2. In the Folders list, click the plus(+) sign or arrow next to Public Folders.

3. Expand your public folders until you find the folder you are looking for.

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to view public folders in Outlook?

Keywords

Outlook. Public, Folders

Exchange Hosting - What is the maximum message size?

What is the maximum message size?

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you to knowing the maximum message size allowed.

Configuration Steps

The maximum message size is 50MB.

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

What is the maximum message size?

Keywords

Maximum, Message, Size

POP3 Email Policies

Exchange 2007 POP3 Mail Settings

How do I restore a deleted item?

Keywords

Restore, Deleted, Items, SharePoint

SharePoint Hosting - How to Add a User Account

How to Add a User Account (used for SharePoint Hosting and CRM Hosting)

Applicable To

The article applies to

Summary

This is the summary

Configuration Steps

1. Login to your Control Panel via https://cp.myhostedsolution.com

2. Click Hosted Organizations

3. Click your domain/organization name

4. Click Users

This procedure will help guide you through using a SharePoint contact in Outlook.

Configuration Steps

To add a Windows SharePoint Services contacts to Outlook, follow these steps:

1. If the Windows SharePoint Services folder has not been added to Outlook, add it to the navigation pane. To do so:

     a. In your Web browser, locate the Windows SharePoint Services calendar that you want to access in Outlook.

     b. Click Link to Outlook

     c. When prompted, click Yes in Outlook 2003 or click OK in Outlook 2007 to add the Windows SharePoint Services contacts to Outlook.

If you do not see the contact that you shared in step 1 in the Calendar view, go to step 2.

2. In the Contact area of the navigation pane in Outlook 2003, click to select the check box of the calendar name for the Windows SharePoint Services calendar that you shared in step 1 under Other Contacts

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to use Sharepoint contact in Outlook?

Keywords

Contact, Outlook, SharePoint