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Email Client Configuration

DNS Setting
Control Panel- Knowledgebase Articles
Exchange- Knowledgebase Articles
POP3 Email Policies
Sharepoint Hosting - Knowledge Articles

DNS Setting
DNS and Mail Settings:

POP
MX record, Incoming and Outgoing server - mail10.deltacom.net
Webmail login - http://mail10.deltacom.net

Exchange
MX Records
exchange01.deltacom.net (Priority 10)
exchange02.deltacom.net (Priority 20)
CNAME record
autodiscover - autodiscover.myhostedsolution.com
Webmail Login- https://exchange.deltacom.net

Client Setup
Configure Outlook 2007 with Exchange 2007 Hosting
Configure Entourage 2004 with Exchange 2007 Hosting

Control Panel- Knowledgebase Articles
Control Panel - How Do I Navigate The Control Panel

Control Panel - How Do I Navigate The Control Panel

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through navigating your online Control Panel.

Configuration Steps


1. From your initial login, click on the name of your Hosting Space. This is located in the center of your screen.
   (Typical names are Exchange Hosting Service, SharePoint Hosting Service, etc).

2. On the left hand side, under the Hosting Space Menu, click on the name of the service you would like to manage. Only services that you have subscribed for will be shown. Service Names are:

Domains:                                 DNS Records
Web Sites:                              Web Sites
FTP Sites:                                FTP User Accounts
Mail:                                        Non-Exchange Email Accounts
Hosted Organizations:            Exchange and SharePoint Configuration
Advanced Web Statistics:       Web Site Statistics
File Manager:                          Web Based File Manager for Web Sites


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I Navigate the Control Panel?

Keywords

Navigate, Control Panel
Exchange- Knowledgebase Articles
Blackberry - Configure Signature for Blackberry emails

Configure Signature for Blackberry emails

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Applicable To

This article applies to all IT Solutions Now hosted customers.

Summary

This procedure will guide you through the basic configuration and setup of Configuring Signature for Blackberry Emails

Configuration Steps

To change or delete your auto signature from your handheld, follow the directions below:

From the Messages screen, click the track-wheel and choose Options.

Select Email Settings and click the track-wheel.

Use the track-wheel to move the cursor to the Auto Signature dialog box and use the keyboard to enter a new auto signature.

Note: The handheld is configured to use auto signature by default. If you wish to use no signature, you can turn this feature off at this screen. There is some latency between when you make changes and when they take effect on the server. You may want to send yourself test messages to verify that your signature changes are working properly.

After you have made your changes, click the track-wheel and choose Save.

Note: Your auto signature does not appear while you are composing an email message on your handheld. Instead, it is appended to each email message you send. The auto signature is not appended to PIN or SMS messages

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How to change or delete your auto signature from your handheld device?

Keywords

Blackberry, Signature, Change, Delete



Blackberry - Delete Items Synchronization

Blackberry Deleted Items Synchronization

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Applicable To

The article applies to all IT Solutions Now hosted costumers

Summary

This procedure will guide you through the basic configuration Synchronizing deleted items.

Configuration Steps

If you delete an email item on your BlackBerry, and it doesn't delete from Outlook, the first thing you should check is the following setting on your BlackBerry device:

Go into Messages (Email)

Click on the thumbwheel and select Options

Select Email Reconciliation

Change the "Delete On" option to "Mailbox & Handheld"

Verify that the "Wireless Reconcile" option is "On"

Verify that the "On Conflicts" option is "Mailbox Wins"

Save your settings

If, on the other hand, you delete an email from Outlook and it doesn't delete on your BlackBerry, the first thing you should think about is whether your Deleted Items folder is emptied on a regular basis. Your BlackBerry device will only know to delete an email from itself if the email is in your Deleted Items folder in Outlook. If you empty your deleted items folder (as I used to do, many times a day in an insane bid to keep my mailbox "clean"), any messages emptied that are still on your BlackBerry will remain on your BlackBerry.

So, before you empty your Deleted Items, make sure your BlackBerry is up-to-date (as far as deleted items are concerned). Email reconciliation for deleted items is as "real-time" as it for receiving new emails. The "Reconcile Now" option to be useful in getting emails deleted from my BlackBerry that are in your Deleted Items in Outlook.

Prerequisites

Blackberry Enterprise Service

Common Questions That Apply To This Article

How to synchronize deleted items on your blackberry?

Keywords

Blackberry, Enterprise, BES



BlackBerry - Error When adding BlackBerry User - "User first name is not specified"

BlackBerry - Error When adding BlackBerry User - "User first name is not specified"


This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will guide you through errors ocuring when adding Blackberry Users.

Configuration Steps

Login to your Control Panel via https://cp.myhostedsolution.com




Click Hosted Organizations




Click your Organizations Name




Click Mailboxes




Click on the Users Display Name and under the General Tab enter the Users First and Last Name




Save Changes and try adding your user once more

Prerequisites

Have a registered Hosted Exchange Account.

Common Questions That Apply To This Article

User's First and Last Name is not specified?
How to add a User's First and Last Name?

Keywords

First Name, Last Name



Blackberry - How to Activate

How to Activate Blackberry Enterprise Server (BES)

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will guide you through the basic configuration and setup of how to Generate a New Blackberry Enterprise Server (BES) Activation Code

Configuration Steps

Before activating your BlackBerry device, please contact your carrier and confirm that you have the BlackBerry Enterprise Service activated for your account.  This is different from the BlackBerry Internet Service.  Without the BlackBerry Enterprise Service activated by your carrier, you will not be able to activate your device.

Please note, before activating your BlackBerry device with any new hosting provider it is always a good idea to perform a reset on the device.


How to Generate a New Blackberry Enterprise Server (BES) Activation Code

1. Navigate to the Blackberry section by logging into your online control panel via (https://cp.myhostedsolution.com).




   b. Click on Hosted Organizations




   c. Click on the name of your Organization




   d. Click on Blackberry Users and Add Blackberry User




2.   a. Click on the small address book icon to select your mailbox







   b. Your mailbox MUST have the first and last name values filled in, not just the Display Name
   c. Click on Add BlackBerry User




3. Choose either:
   "Set activation password with expiration time from 1 to 720 hours", and choose a password followed by clicking Set Password
   or
   "Set and e-mail random activation password with default expiration time 48 hours", followed by clicking Set Password




To Activate
1. Verify there is a good wireless signal before beginning the activation process. Data services are more signal intensive than voice services.
2. Take the Blackberry Activation password you received via email or generated in the control panel and on the handheld go to:

   Options menu
   Advanced Options
   Enterprise Activation

3. Enter your full email address and the activation password.
4. Press the scroll wheel and select Activate.
5. If you are asked for a Server Address, please leave this field blank.

   Once activation has been initiated, provision of the device may take approximately 15 minutes to complete. As the activation process completes, in the upper left a progress indicator will be displayed in % and blue errors indicating activity will occasionally flash in the upper right corner.

   Any email that you received before the first time you synced with the server will show only the Headers, you will need to press the click wheel and select “get more” to see the whole body of the email.

Prerequisites



Common Questions That Apply To This Article

How to Activate a Blackberry?

Keywords

BES, Blackberry, Activate



Blackberry - How to Generate a New Blackberry Enterprise Server (BES) Activation Code

How to Generate a New Blackberry Enterprise Server (BES) Activation Code

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will guide you through the basic configuration and setup of how to Generate a New Blackberry Enterprise Server (BES) Activation Code

Configuration Steps


How to Generate a New Blackberry Enterprise Server (BES) Activation Code

1. Navigate to the Blackberry section in your control panel (https://cp.myhostedsolution.com).
   a. In the control panel select your Hosting Plan
   b. Click on Hosted Organizations
   c. Click on the name of your Organization
   d. Click on Blackberry Users
2. Select Add BlackBerry User
   a. Click on the small address book icon to select your mailbox
   b. Your mailbox MUST have the first and last name values filled in, not just the Display Name
   c. Click on Add BlackBerry User
3. Choose either:
   "Set activation password with expiration time from 1 to 720 hours", and choose a password followed by clicking Set Password
   or
   "Set and e-mail random activation password with default expiration time 48 hours", followed by clicking Set Password


To Activate
1. Verify there is a good wireless signal before beginning the activation process. Data services are more signal intensive than voice services.
2. Take the Blackberry Activation password you received via email or generated in the control panel and on the handheld go to:

   Options menu
   Advanced Options
   Enterprise Activation
3. Enter your full email address and the activation password.
4. Press the scroll wheel and select Activate.
5. If you are asked for a Server Address, please leave this field blank.

   Once activation has been initiated, provision of the device may take approximately 15 minutes to complete. As the activation process completes, in the upper left a progress indicator will be displayed in % and blue errors indicating activity will occasionally flash in the upper right corner.

   Any email that you received before the first time you synced with the server will show only the Headers, you will need to press the click wheel and select “get more” to see the whole body of the email.

Prerequisites



Common Questions That Apply To This Article

How to Activate a Blackberry?

Keywords

BES, Blackberry, Activate



BlackBerry - How to remove a BlackBerry User
BlackBerry - How to remove a BlackBerry User

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers

Summary

This procedure will guide you through removing a blackberry user.

Configuration Steps

In your Online Control Panel (https://cp.myhostedsolution.com)




Click Hosted Organizations




Click your Organization Name




Click BlackBerry Users and the Users Display Name




Click "Delete User" and confirm deletion




Prerequisites

Registered Hosting Exchange account with Blackberry Enterprise Services.

Common Questions That Apply To This Article

How to remove a Blackberry User?

Keywords

User, Blackberry, Delete, Remove



BlackBerry - How to wipe a Blackberry

How to wipe a Blackberry

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Applicable To

The article applies to all It Solutions Now hosted customers

Summary

This procedure will guide you through wiping your blackberry.

Configuration Steps

On the Blackberry device:

1.   Select Options.
2.   Select Security Options.
3.   Select General Settings
4.   Click Menu
5.   Select Wipe Handheld.
6.   Click continue.
7.   Type in the word blackberry in lower case.

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How to wipe a blackberry?

Keywords

Wipe, Blackberry



Blackberry - Reset / Wipe

BlackBerry Reset / Wipe

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Applicable To

The article applies to all IT Solutions Now hosted customers

Summary

This procedure will help you to Reset or Wipe your Blackberry.

Configuration Steps

A soft reset is similar to restarting a desktop computer and is the most useful tool for resolving a variety of issues. In most cases, a soft reset will not affect user data on the device, unless the battery is very low. Also, it is a good practice to perform a sync operation before any reset to ensure that all data is backed up (assuming that synchronization is not the problem you are trying to fix)

A hard reset will return the device to original out-of-the-box condition; removing any preferences, custom settings, and third-party applications (personal information such as phone number and addresses, calendar entries, pictures... will also be erased). If possible, this data should be synchronized to a host computer prior to performing the hard reset. Do not perform a hard reset unless data has been backed up or you are willing to lose everything. After a successful hard reset, data can be restored to the device using synchronization or backup software (certain third-party applications may need to be re-installed manually). A sync backup using HotSync or ActiveSync will backup the contacts, calendar, memo's, and notes data to Palm Desktop or MS Outlook. Actual backup software can backup the entire device including third party applications.

Hard Reset
Remove and replace the battery.

Soft Reset
Hold the control key (half moon symbol under the letter "A"), the CAP key, and the DEL key at the same time.

Prerequisites

Registered Hosted Exchange Account with Blackberry Enterprises Services.

Common Questions That Apply To This Article

How to Reset / Wipe a Blackberry?

Keywords

Reset, Wipe, BES, Blackberry



BlackBerry - Synchronize Additional Folders while using BlackBerry Enterprise Services

Synchronize Additional Folders while using BlackBerry Enterprise Services

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Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will assist you in synchronizing additional folders while using Blackberry Enterprise Services (BES).

Configuration Steps


To synchronize additional folders while using the BlackBerry Enterprise Services (BES), perform the following steps:

In Messages: Click Menu and select Options

Select Email Settings and click Menu

Select Folder Redirection

Then select the folders you want to synchronize. (Only new messages will appear. To get the older messages, use Outlook or Outlook Web Access to move them out and then back into the appropriate folder.)

Prerequisites

Registered Hosted Exchange Account with Blackberry Enterprise Services

Common Questions That Apply To This Article

How to synchronize additional folders while using Blackberry Enterprise Services (BES)?

Keywords

Synchronize Folders, BES, Blackberry



BlackBerry –Troubleshooting Blackberry Activation Issues (Exchange 2010)

BlackBerry –Troubleshooting Blackberry Activation Issues (Exchange 2010)


Below are several troubleshooting steps that can be used to troubleshoot a Blackberry® Activation should the activation not complete or return an error. 90% of BlackBerry activation issues support handles are resolved by one of the steps below.

If you have not already attempted to activate your device please follow the step by step instructions for activation in the following article before attempting the steps below: 
Ckick Here

1. Ensure that your device has a data plan

BlackBerry Enterprise Server Service requires that you have an active data plan from your mobile provider including BlackBerry Enterprise service.

2. Ensure that your device is provisioned for Enterprise Services

Without this provisioning, Blackberry activation will not work. You need to contact your wireless provider to confirm. With error “Unable to authenticate, Please contact your system administrator” please contact your mobile privider and request they remove and re-add Enterprise Services to your account while you reboot your handheld.

3. Ensure that you are running up-to-date BlackBerry device software.

If updates are not installed, please navigate to http://na.blackberry.com/eng/update/ and follow BlackBerry instructions or contact your wireless carrier.

4. Check the device Signal strength

Going to the main menu of the Blackberry device, going to the Tools or Options menu (depending on device), and choosing the Status Menu, please make note of the Signal strength (for a successful activation this number should be between -40 and -98 DbM and it should not be fluctuating). Also make note of the PIN number of the device in case you need to contact us by phone for further troubleshooting.

5. Verify that BlackBerry Service is enabled for this user VIA our Online control Panel

Once your device is properly provisioned with your provider you will need to log into your online control panel and browse to the BlackBerry Users screen. For  activation instructions click here.

6. Create or set a new activation key if you are unsure it the password has expired

For your security, Blackberry activation passwords expire after 48 hours. If you need a new password, click here.

7. Attempt to perform activation using your primary email address.

If you are running a split domian configuration create a secondary email address using your built in domain (ends with .myhostedsolution.net). Use this secondary email address when activating.

8. Disable any forwarding on the user's mailbox

To disable forwarding on a mailbox, login to your online control panel and navigate Exchange Hosting Service > Click Hosted Organizations > Click your domain name > Click Mailboxes > Click on the Mail Flow Settings tab and uncheck forwarding. Click save changes.

If emails happen to be forwarded to another Exchange BlackBerry-enabled user, then there may be an issue with activation. When an activation (ETP) message is sent from a BlackBerry device to this user's mailbox, it will eventually come to the BlackBerry server in 2 instances for 2 different valid users and so activation may not go through. So it is recommended to disable forwarding while activating. Once activation is complete, forwarding may be put back.

9. Disable Junk Email filtering on the user's mailbox

Please disable junk mail filtering and any 3rd party spam filters you may be running and attempt activation again. After you activate the device, you may turn Junk Email filtering back on.
In Outlook: fo to<

Exchange Hosting - Outlook Web Access Timeout

Outlook Web Access Timeouts

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Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will guide you in setting outlook Web Access Timeouts.

Configuration Steps

In Outlook Web Access you have 2 options when you sign-in:

This is a Public or Shared Computer
    Timeout:    15 minutes

This is a Private Computer
    Timeout:    8 hours

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How to set OWA timeouts?

Keywords

OWA, Timeouts



Exchange Hosting - 0x800401F Error in Outlook 2010 with Exchange 2010

0x800401F Error in Outlook 2010 with Exchange 2010

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Applicable To

The article applies to all IT Solutions Now hosted customers

Summary

This error is related to your Offline Address Book. Without the Offline Address Book downloaded to your PC you will have numerous errors.

The most common reason that this error occurs is because your DNS is not configured with the autodiscover.domain.com (replace domain.com with your domain name).

Configuration Steps

To configure your Autodiscover Record:

You will also need to create one of the following DNS records:

      A record for autodiscover.domain.com
      pointing to 66.129.85.151


   OR

      CNAME record for autodiscover.domain.com
      pointing to autodiscover.myhostedservice.com

Once the record has been created, some DNS servers to not auto-refresh, so this change make take several hours before going into effect.

Last, you may need to force Outlook to download the Offline Address Book. You may do this by selecting:

    Send/Receive
      Send/Receive Group
        Download Address Book
          Uncheck "Download changes since last Send/Receive" and select OK






Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

What is 0x800401F Error?
How to download the offline address book in Outlook?

Keywords

0x800401F, Address Book, Offline

Exchange Hosting - Account Locks After Invalid Attempts

Account Locks After Invalid Attempts

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Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

After 10 incorrect password attempts our system locks the account for 30 minutes. This system is in place for our protection and yours.

Configuration Steps

To Unlock a Users Account:

Navigate to the Users section in your control panel (https://cp.myhostedsolution.com)
   In the online Control Panel




   Click on Hosted Organizations



   Click on the name of your Organization



   Click on Users



   Select the User whose account is Locked and Uncheck 'Account is locked out' and click Save at the bottom of the page




Prerequisites

Hosted Exchange Account
Valid User Account and Mailbox

Common Questions That Apply To This Article

How to unlock a users account?
How many invalid login attempts before a users account is locked?

Keywords

Locked Account, Invalid Attempts, Unlock



Exchange Hosting - Activesync for Exchange 2010

Configure Activesync for Windows Mobile or iPhones for Exchange 2010

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through configuring ActiveSync for Windows Mobile or iPhones.

Configuration Steps

server:            ex2010.myhostedservice.com

domain:          if this field is grayed out, leave blank; if prompted to complete this field, enter Netplexity

SSL:                must be checked

username:      email address

* iPhones require the 2.0 software update in order to support ActiveSync

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How to configure ActiveSync for an iPhone?
How to configure ActiveSync for a Windows Mobile device?

Keywords

ActiveSync, iPhone, Windows Mobile



Exchange Hosting - Android 1.0 and 2.0 on Exchange 2010

Android Device 2.0  ActiveSync Configuration on Exchange 2010:

 This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through configuring your Android Device with Exchange 2010.

Configuration Steps


ActiveSync Configuration on Exchange 2010:


On the home screen go to the Applications tab - then click Email.

To add an account click Menu – Accounts – Add Account.

Click Exchange Server – ActiveSync

        Domain\Username: Input the default email address

        Password: Input exchange profile password

        Exchange Server: ex2010.myhostedservice.com

Make sure the “Use secure connection” (SSL) is checked.

Next – Click “Amount to synchronize” and set the amount you want.

Input the Account Name and Outgoing Message then click Done.


**Android Version 2.2 and up recommended**




Android Device 1.0 ActiveSync Configuration on Exchange 2010:

On the home screen go to the Applications tab - then click Work Email.

Input the username and password then click next:

        Email: Input the default email address

        Password: Input exchange profile password

Then input the server address, domain, and username

        Exchange Server: ex2010.myhostedservice.com

        Domain: Netplexity

        Domain\Username: Input the default email address

Make sure the “Use secure connection” (SSL) is checked then click finish setup

When the security warning appears click continue to complete the setup




Prerequisites

Registered Hosted Exchange Service.

Common Questions That Apply To This Article

How to configure an Android Mobile Device with Exchange 2010?

Keywords

ActiveSync, Android, Mobile, Exchange

 



Exchange Hosting - Auto Account Setup for Outlook 2010

Auto Account Setup for Outlook 2010

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Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through the auto account setup for Outlook 2007

Configuration Steps

1. On your local computer, click Start, then control panel and select the Mail icon.

2. Select Show Profiles, then Add.

3. Provide a descriptive name for the mail profile, for ex. Exchange, and select OK.

4. Enter your name, email address and email password, and select Next.



5. When prompted to "Allow this website to configure 'email address' server settings, select Allow.

6. At the login prompt, enter your email address as the username and your email password and select OK.

7. Upon completion of the mail profile configuration you will receive a Congratulations message which will indicate the e-mail account is successfully configured to use Microsoft Exchange.



8. Select Finish and OK.

***If there was a pre-existing mail profile, you can specify a default mail profile by opening the control panel, select the Mail icon, select Show Profiles, select Always Use this Profile and use the drop down box to specify the profile created above.

9. Open Outlook. When prompted to login, enter your email address for the username and your email password. If you receive the one time prompt to allow this website to configure 'email address' server settings", select Allow.

Prerequisites

Install Outlook 2007

Common Questions That Apply To This Article

How to configure an exchange account using Outlook 2007?

Keywords

Outlook 2007, Auto, Setup



Exchange Hosting - Autodiscover for Exchange 2010

Autodiscover DNS Record for Exchange 2010

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Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through setting up an Autodiscover DNS Record.

Users must have an Autodiscover records in DNS for their domain. The Autodiscover record is needed to download the offline address book and for automating mail profile configuration.

Configuration Steps

There are 2 methods for configuring autodiscover:

1. Create a DNS A record for autodiscover.domain.com pointing to 66.129.85.151

2. Create a DNS CNAME record for autodiscover.domain.com pointing to autodiscover.myhostedservice.com

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How to configure an autodiscover record for my DNS?

Keywords

Autodiscover, DNS



Exchange Hosting - Configure Outlook 2007 Manually with Exchange 2010

Configure Outlook 2007 Manually with Exchange 2010

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Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through configuring Outlook 2007 manually with exchange 2010.

Configuration Steps

1.     Create a new mail profile for Outlook 2007
        Start -> Control Panel -> Mail -> Show Profiles -> Click Add.
        Give this profile an appropriate name like IT Solutions Now.

2.     Next a window will appear to configure your mail profile (see picture below).
        Choose to Manually configure server settings or additional server types.





3.     Choose E-mail Service (see picture below).
        Select Microsoft Exchange.



4.  Microsoft Exchange Settings (see picture below)

          Microsoft Exchange Server:      exchange.myhostedservice.com
          Use Cached Exchange Mode:   This should be checked
          User Name:                              Provided during your signup
          Before Clicking Next, Choose More Settings.




6.     After a few seconds a message is displayed:
         "The action could not be completed. The connection to the Microsoft exchange server is unavailable. Outlook must be online or connected to complete this section."
            Click "OK". A window with Microsoft Exchange Server name and Mailbox name pops up. Click "OK".

7.     A new dialog box will pop-up; Go to "Connection" tab. Check the box near "Connect to my Exchange mailbox using HTTP"
         Note: This option will not show up if you don't have the hot-fix installed. You should either have Service Pack 2
This will highlight the 'Exchange Proxy Settings'



8.  Click "Exchange Proxy Settings" and enter ex2010.myhostedservice.com
     Check Box "Only connect to proxy servers that have this principal name or certificate"
     Then enter msstd:ex2010.myhostedservice.com
     Check Box for "On fast networks, connect using HTTP first, then connect using TCP/IP"

9.     Choose "Basic Authentication" under Proxy authentication settings.



10.     Click OK then Apply, click OK then Next and Finish

11.     When starting Microsoft Office Outlook, use this profile select: "Prompt for a profile to be used" and click Apply

Open Outlook 2007 and launch the newly created profile.
***If there was a pre-existing mail profile, you can specify a default mail profile by opening the control panel, select the Mail icon, select Show Profiles, select Always Use this Profile and use the drop down box to specify the profile created above.

Prerequisites

Install Outlook 2007:

Common Questions That Apply To This Article

How to manually configure Outlook 2007 for Exchange 2010?

Keywords

Outlook 2007, Configure Outlook, Exchange 2010




Exchange Hosting - Configure Outlook 2010 Manually with Exchange 2010

Configure Outlook 2010 Manually with Exchange 2010

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through configuring Outlook 2010 manually with exchange 2010.

Configuration Steps

1.     Create a new mail profile for Outlook 2010
        Start -> Control Panel -> Mail -> Show Profiles -> Click Add.
        Give this profile an appropriate name like IT Solutions Now.

2.     Next a window will appear to configure your mail profile (see picture below).
        Choose to Manually configure server settings or additional server types.





3.     Choose E-mail Service (see picture below).
        Select Microsoft Exchange.



4.  Microsoft Exchange Settings (see picture below)

          Microsoft Exchange Server:      exchange.myhostedservice.com
          Use Cached Exchange Mode:   This should be checked
          User Name:                              Provided during your signup
          Before Clicking Next, Choose More Settings.




6.     After a few seconds a message is displayed:
         "The action could not be completed. The connection to the Microsoft exchange server is unavailable. Outlook must be online or connected to complete this section."
            Click "OK". A window with Microsoft Exchange Server name and Mailbox name pops up. Click "OK".

7.     A new dialog box will pop-up; Go to "Connection" tab. Check the box near "Connect to my Exchange mailbox using HTTP"
         Note: This option will not show up if you don't have the hot-fix installed. You should either have Service Pack 2
This will highlight the 'Exchange Proxy Settings'



8.  Click "Exchange Proxy Settings" and enter ex2010.myhostedservice.com
     Check Box "Only connect to proxy servers that have this principal name or certificate"
     Then enter msstd:ex2010.myhostedservice.com
     Check Box for "On fast networks, connect using HTTP first, then connect using TCP/IP"

9.     Choose "Basic Authentication" under Proxy authentication settings.



10.     Click OK then Apply, click OK then Next and Finish

11.     When starting Microsoft Office Outlook, use this profile select: "Prompt for a profile to be used" and click Apply

Open Outlook 2010 and launch the newly created profile.
***If there was a pre-existing mail profile, you can specify a default mail profile by opening the control panel, select the Mail icon, select Show Profiles, select Always Use this Profile and use the drop down box to specify the profile created above.

Prerequisites

Install Outlook 2010: HERE

Common Questions That Apply To This Article

How to manually configure Outlook 2010 for Exchange 2010?

Keywords

Outlook 2010, Configure Outlook, Exchange 2010



Exchange Hosting - Create A Custom OWA URL for Exchange 2010

Create A Custom Outlook Web Access (OWA) URL for Exchange 2010

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through creating a custom Outlook Web Access (OWA) URL for Exchange 2010.

Configuration Steps


To create a custom Outlook Web Access URL:

Create a DNS A record for webmail.yourdomain.com pointing to 66.129.85.152

It may take up to 24 hours for your DNS changes to take effect


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to create a custom Outlook Web Access (OWA) URL for Exchange 2010?

Keywords

Outlook Web Access, OWA, Exchange, 2010



Exchange Hosting - Deleted Mailbox is still listed on Distribution list

Deleted Mailbox is still listed on Distribution List

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through deleting a mailbox still listed on a Distribution List.

Configuration Steps

Login to your control panel via https://cp.myhostedsolution.com




Click on Hosted Organizations




Click on the name of your Organization




Click Users




Click the Red "X" to the right of the User Account and confirm deletion.

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How to delete a mailbox that is still listed on a Distribution List?

Keywords

Distribution List, Delete, Mailbox, Users

Exchange Hosting - Download Offline Address Book in Outlook

How to Download the Offline Address Book in Outlook

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through downloading the offline address book in Outlook.

Configuration Steps

To force Outlook to download the Offline Address Book. You may do this by selecting:

Outlook 2007

          Tools

                Send/Receive

                      Download Address Book

                            Uncheck "Download changes since last Send/Receive" and select OK

 

Outlook 2010

               Click Send and Receive

Send/Receive Groups

Download Address Book.....

Uncheck "Download changes since last Send/Receive" and select OK


Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How to download the offline address book in Outlook?

Keywords

Download, Address Book, Offline



Exchange Hosting - Enable Junk Mail Filter

Enable Junk Mail Filter

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through enabling Junk mail filters.

The Junk Email Filter must be turned on in Outlook Web Access.

Configuration Steps

Log into OWA: http://webmail.myhostedservice.com

Go to Options




Click on Block or Allow and Click on Automatically filter Junk Email



Doing this will move those messages to your Junk Email folder automatically.

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How to enable junk email filter?

Keywords

Junk Mail, Filter


Exchange Hosting - Entourage 2008 for Exchange 2010

How to Configure Entourage 2008 for Exchange 2010

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you with you through configuring Entourage 2008 for Exchange 2010.

If there are pre-existing Entourage accounts, it is recommended to remove the accounts, set up the Exchange account and then add the other accounts to the identity.


Configuration Steps


1. Open Entourage* , select Account Settings *if this is the first time opening Entourage, close the setup assistant and select Make Default.

2. Select New and Change account type to Exchange if prompted, select Ok

3. Select Configure Account Manually

4. complete the following info:


Account Settings Tab

Account name: A descriptive name for you to identify your account

Name:                    Your first and last name as you prefer others to see it
E-mail address:      Your Exchange Server email address
Account ID:            Enter your email address
Domain:                 blank
password:             email password


Advanced Tab
Exchange Server: https://ex2010.myhostedservice.com/EWS/Exchange.asmx
this server requires a secure connection ssl must be checked

5. Select OK

6. when prompted to allow server to configure settings, select always use my response for this server and allow

7. Select OK and close the accounts window.

8. When accessing email for the first time, if prompted, select Always use my response for this server and Allow.

*** Entourage EWS update must be installed, please see this link: here

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to Configure Entourage 2008 for Exchange 2010?

Keywords

Entourage, 2008, Exchange, 2010



Exchange Hosting - Entourage View A Shared Calendar

View a Shared Calendar in Entourage


With Entourage you can view others Calendar, Address Book and Inbox. The other person must already have given you permissions to view one or more of them, before the item can be opened with Entourage.

In the example below John Smith will be sharing his Calendar with James Cole. John using Outlook 2007 connected to Exchange 2007. Jim is using Entourage 2008, connected to Exchange 2007.

John Smith - Outlook 2007

Share the calendar using Outlook 2007:

  1. From Outlook 2007,Click Go > Calendar. 
  2. Next select Share My Calendar....
    You will then be prompted to send an email to person who will be viewing your calendar letting them know you are sharing the calendar.
  3. Type in the email address of the person who will be viewing the calendar in the TO: field, verify "Allow Recipients to view your Calendar" is checked and click Send.
    Outlook 2007 will confirm that you wish share your calendar with the recipient and that read-only calendar permissions is being granted.
  4. Click Yes

 

James Cole - Entourage 2008

Launch Entourage,

  1. Select File > Open Other User's Folder...


  2. Leave the User: field blank and Select the Address Book look up icon.


  3. Enter the name of the person who is sharing the calendar and click Find. Once the person is located and selected click the Advanced button.


  4. In the Advanced Settings add "/exchange/the_e-mail address"(without quotes) Click OK


  5. Click OK


  6. Entourage will display the shared calendar.


Exchange Hosting - Entourage will not sync the Calendar and Contacts

If Entourage will not sync the Calendar and Contacts try the following steps:

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through the basic steps when Entourage will not sync the Calendar and Contacts.

Configuration Steps

1.   In Entourage, right click (or control click) the Contacts folder then choose Folder Properties.

There is a button for "Empty". This will remove the local cache on your Mac for that folder. Before choosing this be sure that you have documented any unsynchronized Contacts. Give it a few minutes to sync back up, then try to add a Contact in Entourage. Wait a few minutes and see if the Contact shows in Outlook Web Access. It can take up to 5 minutes. You can do this same process for the Calendar.

2.   If #1 does not work, verify that you have ample disk space on your Mac. If you do, then create a new Identity in Entourage (which is basically like starting over with a new email profile. You can create a new Identity by choosing Entourage, Switch Identity.

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

What to do if Entourage will not sync the Calendar and Contacts?

Keywords

Entourage, Sync, Calendar, Contacts



Exchange Hosting - How can I configure my SPAM Filtering?
Exchange Hosting - How can I configure my SPAM Filtering?

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through configuring SPAM Filters.

Configuration Steps

You can configure the spam filtering settings using your Safe Senders/Blocked Senders feature of Outlook and Outlook Web Access.

      We block emails that are listed on the Spamhaus database. The sender will receive a message back stating why the message was blocked. This only blocks known spammers.

      The remaining items get moved to your Junk Email folder in Outlook/Outlook Web Access. This is where the Safe Senders/Blocked Senders feature comes in.

If you want to turn it off completely you can do that from Outlook Web Access, then Options and Click Junk E-Mail

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How can I configure my SPAM Filtering?

Keywords

SPAM, Filtering



Exchange Hosting - How do I delete a mailbox?

How do I delete a mailbox?

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through deleting a mailbox.

Configuration Steps

In your Online Control Panel (https://cp.myhostedsolution.com)




Click Hosted Organizations




Click your domain name




Click Mailboxes and click the Red X to the right of the Mailbox you would like to remove.




This only removed the mailbox and not the existing user account. To remove the additional user account:


In your Online Control Panel (https://cp.myhostedsolution.com)

Click Exchange Hosting Service

Click Hosted Organizations

Click your domain name

Click Users and click the Red X to the right of the User you would like to remove.




Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I delete a mailbox?

Keywords

Delete, Mailbox



Exchange Hosting - How do I download Outlook and receive the key?

How do I download Outlook and receive the key?

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you to download Outlook and receive the product key.

Configuration Steps


Login to your Online control panel via https://cp.myhostedsolution.com

Click on Cloud Hosted Service

Click on 'View Space Summary' to the right of the page.

Click Outlook

You will now see the link downloading Outlook and receive the product key.

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

How do I download Outlook and receive the key?

Keywords

Outlook, Key



Exchange Hosting - How do I enable my advanced SPAM Filtering?
Exchange Hosting - How do I enable my advanced SPAM Filtering?

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through enabling my Advanced SPAM Filtering.

The Advanced SPAM Filter must be turned on in Outlook Web Access.

Configuration Steps

Log into OWA: http://webmail.myhostedservice.com

Go to Options




Click on Block or Allow and Click on Automatically filter Junk Email



Doing this will move those messages to your Junk Email folder automatically.

Prerequisites

Registered Hosted Exchange Account

Common Questions That Apply To This Article

How to enable my Advanced SPAM Filtering?

Keywords

SPAM, Filter



Exchange Hosting - How do I get Outlook to save my password?
Exchange Hosting - How do I get Outlook to save my password?

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through saving your password in Outlook.

Configuration Steps

You will be required to enter your password each time your start your Outlook application when configured for exchange. This feature cannot be removed or altered.


Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I get Outlook to save my password?

Keywords

Outlook, Save, Password


Exchange Hosting - How do I recover deleted items?
Exchange Hosting - How do I recover deleted items?

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through saving your password in Outlook.

Configuration Steps

You can use Outlook or Outlook Web Access to recover deleted items:

From Outlook Web Access (using Internet Explorer)

Click on Options (top right corner)

Click on Deleted Items



You can restore these items by clicking within Outlook 2007:

Deleted Items Folder then Click Tools and Recover Deleted Items





You can restore these items by clicking within Outlook 2010:

Click the Folder Menu and Click Recover Deleted Items





You can adjust your deleted item retention from your control panel:

Login to your online control panel via https://cp.myhostedsolution.com/




Click Hosted Organizations



Click your Organization Name



Click Mailboxes and the Users Display Name



Click Advanced Tab and Set Delete Item Retention




If you chose to permanently delete the items from your email client then they will not be listed. If you emptied your Deleted Items and synchronized then the items should be available.
Some items do not always become available through the recover deleted items option.


For additional information on our backup and recovery options see:
http://www.exchangemailhosting.com/support/sla.html


Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I get Outlook to save my password?

Keywords

Outlook, Save, Password


Exchange Hosting - How Do I Show the FROM field in Outlook

How Do I Show the FROM field in Outlook

To show the FROM field in Outlook 2003

1) Compose a new message
2) Click on View, then select "From Field"


To show the FROM field in Outlook 2007

1) Compose a new message
2) Click on Options, then select "Show From"



Exchange Hosting - How many recipients may I send to at once?

How many recipients may I send to at once?

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers

Summary

This procedure will help you with how many recipients you can sent to at once.

Configuration Steps

To reduce the possibility of your messages being marked as spam, we limit the number of recipients to 200 per message.

Prerequisites

Registered Hosted Exchange Account

Common Questions That Apply To This Article
How many recipients may I send to at once?

Keywords

Send, Recipients



Exchange Hosting - How to add a Contact

How To Add a Contact

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through adding a Contact.

Configuration Steps

In your Online Control Panel https://cp.myhostedsolution.com




Click Hosted Organizations




Click your Organization Name




Click Contact and Create New Contact.




Enter the Users Display Name and Email Address. Click Create Contact




Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I add a contact?

Keywords

Add, Contac



Exchange Hosting - How To Add a Delegate and Set Permissions

How To Add a Delegate and Set Permissions

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through adding a delegate and setting permissions.

Configuration Steps


To add a delegate in Outlook 2003/2007, do the following:


Click Tools > Options....



Click the Delegates tab and Click Add



Search for the person you want to make your delegate and Add the person to the Add box at the bottom of the window. Then click OK.




Setting Permissions

Once you've selected a delegate, you need to set the level and type of permission that delegate should have.

To set permissions:
1. For each item (e.g. Calendar, Tasks, Inbox) select the level of permission you want to grant

   None: delegate cannot access this feature of your account
   Reviewer: delegate can read items
   Author: delegate can read and add items
   Editor: delegate can read, modify and add items



2. Click OK
3. Click OK again


Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I add a delegate and set permissions?

Keywords

Add, Delegate, Permissions



Exchange Hosting - How to add a new domain to my existing service?
Exchange Hosting - How to add a new domain to my existing service?

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through adding a new domain to your existing service.

Configuration Steps


In your Online Control Panel via https://cp.myhostedsolution.com/



Click Hosted Organizations



Click your Organization Name



Click Domain Names and Click Add New Domain



Enter New Domain Name and Click "Add Domain"





To add an email address for your new domain name:


In your Online Control Panel via https://cp.myhostedsolution.com/



Click Hosted Organizations



Click your organization Name



Click Mailboxes



Click your mailbox, then go to the Email Addresses tab. Select the new domain using the drop down menu and add the secondary addresses and Save Changes





**NOTE**

In order for IT Solutions Now Exchange 2007 servers to accept mail for your domain, you will need to point your MX records to:

    smtp01.netplexity.net (priority 10)

    smtp02.netplexity.net (priority 20)


In order for IT Solutions Now Exchange 2010 servers to accept mail for your domain, you will need to point your MX records to:

    smtp01.myhostedservice.com (priority 10)

    smtp02.myhostedservice.com (priority 20)




Autodiscover DNS Record:

Users must have an Autodiscover records in DNS for their domain. The Autodiscover record is needed to download the offline address book and for automating mail profile configuration.

There are 2 methods for configuring Autodiscover for Exchange 2007:

    1. Create a DNS A record for autodiscover.domain.com pointing to 66.129.95.126

    2. Create a DNS CNAME record for autodiscover.domain.com pointing to autodiscover.myhostedsolution.com


There are 2 methods for configuring Autodiscover for Exchange 2010:

    1. Create a DNS A record for autodiscover.domain.com pointing to 66.129.85.151

    2. Create a DNS CNAME record for autodiscover.domain.com pointing to autodiscover.myhostedservice.com

Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I add a new domain name to my existing service?

Keywords

Add, Domain


Exchange Hosting - How To Add a User

How To Add a User

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through adding a user.

Configuration Steps

In your Online Control Panel https://cp.myhostedsolution.com




Click Hosted Organizations




Click your Organization Name




Click User and Create New User.




Enter the Users Display Name and Email Address. Click Create User




Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I add a user?

Keywords

Add, User



Exchange Hosting - How To Add Email Alias

How To Add Email Alias

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through adding an email alias.

Configuration Steps

In your Online Control Panel https://cp.myhostedsolution.com




Click Hosted Organizations




Click your Organization Name




Click Mailboxes and click on the Display Name of the Mailbox




Click the Email Address Tab and enter the username, select the domain and click Add Email Address




Save Changes


Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I add an email alias?

Keywords

Add, Alias



Exchange Hosting - How To Change Your Password

How To Change Your Mailbox Password

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through changing your password.

Configuration Steps

Log into Outlook Web Access at http://webmail.myhostedsolution.com




Select the Options button in the upper right




Select Change Password from the right pane




Enter your current password, a new password and confirm the new password and Save Changes




Prerequisites

A registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I change my password?

Keywords

Change, Password



Exchange Hosting - How To Clear The Outlook Name Cache

How To Clear The Outlook Name Cache

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through clearing the outlook name cache

Outlook maintains a "nickname" list that is used by both the automatic name checking and the AutoCompletion features. The nickname list is automatically compiled as you address email messages. If the nickname cache becomes corrupt, Outlook may not be able to identify recipients, may offer incorrect recipients, may send to an incorrect or old email address, or may send the message to the wrong person.

Configuration Steps

Remove An Outlook Name Cache Entry

1. Open Outlook

2. Open a new message window; go to the File menu and choose New - Mail Message.

3. Type one or more letters of the recipient name or address; this will show memorized (cached) entries in a drop-down list. Use the arrow keys on your keyboard to select the entry to be deleted. With the entry highlighted, press the DEL or DELETE key or your keyboard.

This removes the entry from your AutoCompletion cache.


Prerequisites

Outlook

Common Questions That Apply To This Article

How To Clear The Outlook Name Cache?

Keywords

Clear, Outlook, Cache



Exchange Hosting - How To Create a Distribution List

How To Create a Distribution List

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will guide you through creating a Distribution List

Configuration Steps

Creating a Distribution List and Adding Members

Login to your online Control Panel via https://cp.myhostedsolution.com




Click on Hosted Organizations




Click your Domain Name




Click Distribution List from the Menu to the left of the screen and click Create New Distribution List




Enter your Display Name for the new distribution list and the email address




Click on the Address Book Icon to select the manager of the distribution list and Select a User






Click Create Distribution List



Click on the Add button to add any Mailboxes, Contacts, or other Distribution Lists that should receive email at this address




Click Add Accounts and Save Changes




Registered Hosted Exchange Account

How to create a distribution list?

Distribution, List, Members

Prerequisites

Common Questions That Apply To This Article

Keywords



Exchange Hosting - How to create a Distrubution list for use with Outlook's "FROM" field

To create your Distrubution list with Send as Permission:

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will guide you through creating a Distribution List

Configuration Steps

How to create a Distribution list for use with Outlook's "FROM" field?

You will need to create your Distribution list with Send as Permission:

Login to your online Control Panel via https://cp.myhostedsolution.com




Click on Hosted Organizations




Click your Domain Name




Click Distribution List from the Menu to the left of the screen and click on the User's Display name you would like to assign permission




Click the Permissions Tab and under 'Send As' click ADD




Select the User you would like to assign permission and click Add Account. Click Save Changes






To receive email for this distribution list you will need to add the user as a member.

Click Distribution List and Click the Distribution List you need to add your member



Click on the Add button to add the user that you granted Send As permission




Click Add Accounts and Save Changes




Registered Hosted Exchange Account

How to create a Distribution list for use with Outlook's "FROM" field?

Distribution, List, Members, Permission, From, Send As

Prerequisites

Common Questions That Apply To This Article

Keywords



Exchange Hosting - How to Forward Email from your Mailbox or to an External Recipient

How To Forward Email From Your Mailbox

Add a forwarding address to a Hosted Mailbox (Mailbox, Distribution List, or Contact must be configured before starting the next step)

In your Online Control Panel
Click on the name of your Hosting Plan (typically Exchange Hosting, SharePoint Hosting, etc)
Click on your Organization Name
Click Mailboxes
Click on the Display Name of the Mailbox
Click on the Mail Flow Settings Tab
Under Forwarding Addresses, check the ‘Enable Forwarding’ box
A new box will appear with a Book symbol to the right
Click the Book symbol to and select the Mailbox, Distribution List, or Contact that you wish to forward to
Click Save Changes


How To Forward Email To an External Recipient without having a Hosted Mailbox

Please Note, the forwarding address (Contact) must be configured before starting the next step


In your Online Control Panel
Click on the name of your Hosting Plan (typically Exchange Hosting, SharePoint Hosting, etc)
Click on your Organization Name
Click your Distribution Lists
Click Create Distribution List
Enter your Display Name for the new distribution list
Enter your Email Address for the new distribution list (this is the email address within your domain that you wish to forward to the external recipient)
Click Create Distribution List
Click on the Add button to add the Contact that contains the external email address
Click Save Changes



Exchange Hosting - How to Setup an Alias, Additional Email Address, or Change Addresses

How to Setup an Alias, Additional Email Address, or Change Addresses

In your Control Panel
Click on the name of your Hosting Plan (typically Exchange Hosting, SharePoint Hosting, etc)
Click Hosted Organizations
Click your domain name
Click Mailboxes
Select your Mailbox
Select the Email Addresses tab

Adding Addresses
Enter the new Email Address and select the appropriate domain
You may use your own domain or the built-in domain

Changing Your Primary Address
Select the new Email Address and choose Set As Primary
This will also change your username for Outlook and Outlook Web Access





Exchange Hosting - How To Share a Folder in Outlook

How to Share a Folder in Outlook

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Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you to configure a shared folder within Outlook.

Configuration Steps

1. To share an e-mail folder, in the Navigation Pane (Navigation Pane: The column on the left side of the Outlook window that includes panes such as Shortcuts or Mail and the shortcuts or folders within each pane. Click a folder to show the items in the folder.), click Mail.
2. Right-click Mailbox - your name, and then click Sharing.
3. Click Add.
4. Select the other person that you want to give permissions to, and then click Add.
5. Select the person's name in the list, and then for Permission Level, select the permissions level of your choosing.
6. Click OK.
7. Right-click the folder you want to give the other person permissions to view, and then click Sharing.
8. Click Add.
9. Select the other person you want to give permissions to, and then under Add Users, click Add.
10. Select the person's name in the list, and then for Permission Level, select the permissions level of your choosing.


To share a folder that is not directly beneath Mailbox - user name, like the Inbox, Contacts, Calendar, Notes, or Journal folders, you must do the following on each folder that is higher in the folder tree.

1. Right-click the folder, and then click Sharing.
2. Click Add.
3. Select the other user you want to give permissions to, and then under Add Users, click Add.
4. Select the user's name in the list, and then for Permission Level, select the permissions level of your choosing.


Prerequisites

Registered Hosted Exchange Account

Common Questions That Apply To This Article

How to Share Folders in Outlook?
How to Share Calendar and Contacts in Outlook?

Keywords

Share, Folder, Calendar, Contacts, Outlook



Exchange Hosting - IMAP Settings for Exchange 2010

Exchange 2010 IMAP Settings

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through setting up IMAP with Exchange 2010.

Configuration Steps

IMAP Settings:

IMAP Server: ex2010.myhostedservice.com
SMTP Server: ex2010.myhostedservice.com
IMAP Port: 993
IMAP requires SSL encryption
SMTP Port: 587
SMTP require TLS encryption


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

What are the IMAP setting for Exchange 2010?

Keywords

IMAP, Exchange, 2010



Exchange Hosting - Import, Export, or Backup Mail in Outlook 2007

Import, Export, or Backup Mail in Outlook 2007

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through Import, Export, or Backup Mail in Outlook 2007.

Configuration Steps


To export/backup your email (while Outlook is connected to your old hosting provider):

1. In Outlook, click File, Import and Export



2. Export to a File and Click Next



3. Select Personal Folder File (.pst), Click Next



4. Highlight Mailbox-Your Name*
5. Check the box: Include Subfolders** and Click Next



6. Save Exported File as: Select the Desktop as your Location and File Name of Export.pst
7. Replace Duplicates with Items Exported
8. Finish



To import your old mail into your new mailbox (while connected to your new IT Solutions Now mailbox):

1. Open Outlook, click File, Import and export



2. Select "Import from another program or file", click Next



3. Select "Personal Folder File (.pst)", click Next



4. Select the PST file from your Desktop or wherever its located (see above) and click Next.



5. Under Select the folder to import from, ensure that Personal Folders is selected, Include Folders is checked on, Import items into the same folder in: should be selected, and Mailbox - Your Name should be selected from the dropdown below.



6. Leave the default selection and click Finish.



7. The import process will start and may take a few moments depending on the amount of data to be imported.

8. Once the import has completed (could from several minutes to hours), click on Send/Receive.

9. The Send/Receive must be fully completed before all messages, contacts, calendars will appear in Outlook Web Access.


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to import, export and backup mail in Outlook 2007?

Keywords

Import, Export, Backup, Outlook, 2007

Exchange Hosting - Import, Export, or Backup Mail in Outlook 2010

Import, Export, or Backup Mail in Outlook 2010

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through Import, Export, or Backup Mail in Outlook 2010.

Configuration Steps


To export/backup your email (while Outlook is connected to your old hosting provider):

1. In Outlook, click File, Open and Import:(Import files, settings, and RSS Feeds into Outlook)



2. Export to a File and Click Next



3. Select Personal Folder File (.pst), Click Next



4. Highlight Mailbox-Your Name*
5. Check the box: Include Subfolders** and Click Next



6. Save Exported File as: Select the Desktop as your Location and File Name of Export.pst
7. Replace Duplicates with Items Exported
8. Finish



To import your old mail into your new mailbox (while connected to your new IT Solutions Now mailbox):

1. Open Outlook, click File, Open and Import:(Import files, settings, and RSS Feeds into Outlook)



2. Select "Import from another program or file", click Next



3. Select "Personal Folder File (.pst)", click Next



4. Select the PST file from your Desktop or wherever its located (see above) and click Next.



5. Under Select the folder to import from, ensure that Personal Folders is selected, Include Folders is checked on, Import items into the same folder in: should be selected, and Mailbox - Your Name should be selected from the dropdown below.



6. Leave the default selection and click Finish.



7. The import process will start and may take a few moments depending on the amount of data to be imported.

8. Once the import has completed (could from several minutes to hours), click on Send/Receive.

9. The Send/Receive must be fully completed before all messages, contacts, calendars will appear in Outlook Web Access.


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to import, export and backup mail in Outlook 2010?

Keywords

Import, Export, Backup, Outlook, 2010



Exchange Hosting - iPad Activesync Configuration for Exchange 2010

iPad Activesync Configuration for Exchange 2010

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you configuring iPad ActiveSync for exchange 2010.

Configuration Steps

New iPad or upgraded iPad:

Select Settings icon and the Mail icon
Select Microsoft Exchange
Enter:

Email: email address

Domain -leave this field blank

Username: email address

Password: email password
Select next – iPad will attempt to verify settings, accept any warnings
Enter: If prompted, enter server name – ex2010.myhostedservice.com, otherwise select next
At prompt to verify sync of mail, contacts, calendar – verify items are checked and select Save



If there is already an account on iPad
Select Settings, Mail, Contacts, Calendars, Add Account
Select Microsoft Exchange
Enter:

Email: email address

Domain -leave this field blank

Username: email address

Password: email password

Select next – iPad will attempt to verify Exchange settings, accept any warnings
If prompted, enter: server name – ex2010.myhostedservice.com, otherwise select next
At prompt to verify sync of mail, contacts, calendar – verify items are checked and select Save


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

What are the iPad ActiveSync Configuration for Exchange 2010?

Keywords

iPad, Exchange, 2010



Exchange Hosting - iPhone Activesync Configuration for Exchange 2010

iPhone Activesync Configuration for Exchange 2010

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you configuring an iPhone ActiveSync for exchange 2010.

Configuration Steps


* ActiveSync configuration on an iPhone requires 2.0 update


New phone or upgraded phone:

Select mail icon
Select Microsoft Exchange
Enter: email address, domain - netplexity, username is email address, password
Select next – iPhone will attempt to verify settings, accept any warnings
Enter: server name – ex2010.myhostedservice.com, next
At prompt to verify sync of mail, contacts, calendar – verify items are checked and select Save


If there is already an account on phone
Select Settings, Mail, Contacts, Calendars, Add Account
Select Microsoft Exchange
Enter: email address, domain - netplexity, username is email address, password
Select next – iPhone will attempt to verify Exchange settings, accept any warnings
Enter: server name – ex2010.myhostedservice.com, next
At prompt to verify sync of mail, contacts, calendar – verify items are checked and select Save


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

What are the iPhone ActiveSync Configuration for Exchange 2010?

Keywords

iPhone, Exchange, 2010, ActiveSync



Exchange Hosting - iPhone IMAP Configuration for Exchange 2010

iPhone IMAP Configure for Exchange 2010

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you configuring an iPhone IMAP for exchange 2010.

Configuration Steps


On the iPhone, select Settings
Select Mail
Select Add an account, Other
Select IMAP
Enter the User name
In the Address box, enter the email address


Incoming Mail Server
Host Name: ex2010.myhostedservice.com
Username: your email address
Password: your email password


Outgoing Mail Server
Host Name: ex2010.myhostedservice.com:587
Username: your email address
Password: your email password
Exit the Settings on the iPhone

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

What are the iPhone IMAP Configuration for Exchange 2010?

Keywords

iPhone, Exchange, 2010, IMAP


Exchange Hosting - Mac Mail on SnowLeopard for Exchange 2010

How do I setup Snowleopard mail for Exchange 2007?

If there is no previous email account on the computer:
1. Select the Mail icon.
2. Enter Full Name, email address and password and select Continue.
3. When prompted to Verify Certificate, select Connect
4. On the Account summary screen, select to setup Address Book contacts and iCal calendars and select Create.

Afterr the account is configured, select Mail menu, Preferences, Accounts.

1. On the Account Information tab, change the internal server to ex2010.myhostedservice.com and remove the external server.

2. On the Advanced tab, verify the Internal server path is EWS/Exchange.asmx and the External Server Path is empty.

3. Save changes


If there is a previous email account on the computer:
1. Select the Mail icon.
2. Select File, Add Account
3. Enter Full Name, email address and password and select Continue.
4. When prompted to Verify Certificate, select Connect
5. On the Account summary screen, select to setup Address Book contacts and iCal calendars and select Create.
The previous mail account can be removed by selecting the Mail menu, Preferences, Accounts, highlight the account to be removed and select the - sign in the lower left.

Afterr the account is configured, select Mail menu, Preferences, Accounts.

1. On the Account Information tab, change the internal server to ex2010.myhostedservice.com and remove the external server.

2. On the Advanced tab, verify the Internal server path is EWS/Exchange.asmx and the External Server Path is empty.

3. Save changes

The final settings will be:

Mac mail settings:
Account Information
description: name
email address: email address
full name:
internal server: ex2010.myhostedservice.com
external server: blank
pasword: email password

Advanced tab:
internal server path: EWS/Exchange.asmx
internal port: 443
use SSL: selected



Exchange Hosting - MX Records for Exchange 2010

MX Records for Exchange 2010

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you configuring the MX Records for exchange 2010.

Configuration Steps


In order for IT Solutions Now Exchange 2010 servers to accept mail for your domain, you will need to point your MX records to:

smtp01.myhostedservice.com (priority 10)

smtp02.myhostedservice.com (priority 20)


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

What are the MX Records for the Exchange 2010 server?

Keywords

MX, Records, 2010



Exchange Hosting - Opening Additional Mailboxes in Outlook 2007

Opening Additional Mailboxes in Outlook 2007

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through opening additional mailboxes in Outlook 2007.

Configuration Steps


To open an additional mailbox in Outlook 2007:

1. Click Tools and Account Settings



2. In the Email Accounts Box, ensure that Microsoft Exchange Server is selected and click Change



3. Click More Settings



4. Select the Advanced tab and then click on Add then enter the name of the additional mailbox into the Add mailbox field and click on OK



5. The additional mailbox has now been added

6. Click on OK, Next and Finish

7. The additional mailbox has now been added to the Navigation Pane


Before you will be able to view the mailbox in Outlook, you must ensure that you have Full Access to the Mailbox


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to open addition mailboxes in Outlook 2007?

Keywords

Open, Additional, Mailbox, Outlook, 2007



Exchange Hosting - Opening Additional Mailboxes in Outlook 2010

Opening Additional Mailboxes in Outlook 2010

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through opening additional mailboxes in Outlook 2010.

Configuration Steps


To open an additional mailbox in Outlook 2010:

1. Click File, Account Settings and Account Settings



2. In the Email Accounts Box, ensure that Microsoft Exchange Server is selected and click Change



3. Click More Settings



4. Select the Advanced tab and then click on Add then enter the name of the additional mailbox into the Add mailbox field and click on OK



5. The additional mailbox has now been added

6. Click on OK, Next and Finish

7. The additional mailbox has now been added to the Navigation Pane


Before you will be able to view the mailbox in Outlook, you must ensure that you have Full Access to the Mailbox


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to open addition mailboxes in Outlook 2010?

Keywords

Open, Additional, Mailbox, Outlook, 2010



Exchange Hosting - Outlook 2007 import Outlook Express Data

How to import Outlook Express Mail and Contacts with Outlook 2007

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through Import of Outlook Express Data with Outlook 2007.

Configuration Steps


1. From the Outlook 2007 File menu, select Import and Export



2. Select Import Internet Mail and Addresses and select Next



3. Click Outlook Express

4. Select Import Mail checkbox and the Import Address Book checkbox and Next



5. Select appropriate Duplicate option and select Finish



Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to Import Outlook Express mail and contacts into Exchange 2007?

Keywords

Import, Outlook Express, 2007



Exchange Hosting - Outlook 2010 import Outlook Express Data

How to import Outlook Express Mail and Contacts with Outlook 2010

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through Import, Export, or Backup Mail in Outlook 2010.

Configuration Steps


1. From the Outlook 2010 File menu, select Open then Import - (Import files, settings and RSS Feeds into Outlook)



2. Select Import Internet Mail and Addresses and select Next



3. Click Outlook Express

4. Select Import Mail checkbox and the Import Address Book checkbox and Next



5. Select appropriate Duplicate option and select Finish



Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to Import Outlook Express mail and contacts into Exchange 2010?

Keywords

Import, Outlook Express, 2010


Exchange Hosting - Outlook 2011 for Mac

How do I setup Outlook 2011 for Exchange 2010?


1. Open Outlook 2011

2. Select the Tools menu, select Accounts then select the + sign, then Exchange in the lower left to add an account

3. Enter the following information:
email address: email address
Authentication method: Username and Password
Password: email password

4. Select Configure Automatically and Add Account

5. When prompted to allow this server to configure your settings, select
Always use my response for this server
Then select Allow

Close the account settings and the mailbox data will begin to synchronize.

Outlook 2011 settings:

Account page:
full name: First Last
email address: email address
authentication method: username and password
username: email address
password: email password

Advanced Button:
Microsoft Exchange tab
server: https://ex2010.myhostedservice.com/ews/exchange.asmx
override default port: blank
Use SSL to connect: select
download headers only: blank

Directory Service
all fields blank



Exchange Hosting - Palm Treo with Exchange 2010 Setup

Setup a Palm Treo with Exchange 2010

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through setting up your Palm Treo with Exchange 2010.

Configuration Steps


This information applies to the Palm Treo 650p and Palm Treo 700p

1. On the Treo device, locate “All Applications” and select the “VersaMail” icon (Note, on the Treo 700p, the icon is “Email”, not “VersaMail”)

2. If this is the first time VersaMail has been set up on this device, you can skip to step 4, otherwise, select the “Menu” key on the Treo, then select “Accounts” then “Account Setup”

3. Select “New”

4. In the “Account Name:” box, type “Exchange” or another name of your choosing – this will appear in VersaMail to identify this particular e-mail server. In the “Mail Service:” pull-down menu, select “Exchange ActiveSync” then select “Next”

5. In the “Email Address:” field, type your email address
In the “Mail Server:” field, type exactly: ex2010.myhostedservice.com
then select “Next”

6. In the “Username:” field, type in your username (this is typically your email address)
Select the “Unassigned” box under “Password”, then type your Password in the text box, select “OK”
(notice that the Password box shows “Assigned” at this point). Select Next

7. VersaMail is now set up to synchronize e-mail and calendar items to the central Exchange server. Select “Done”

8. You may receive a warning that indicates that all calendar data on the Treo device will be replaced by data stored in your Exchange calendar

9. Select “Yes”


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to setup a palm Treo with Exchange 2010?

Keywords

Palm, Treo, Exchange, 2010, 650p, 700p


Exchange Hosting - POP3 Email Settings for Exchange 2010

Exchange 2010 POP3 Mail Settings

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through setting up POP3 Mail with Exchange 2010.

Configuration Steps

POP3 Mail Settings:

POP3 Server: ex2010.myhostedservice.com
SMTP Server: ex2010.myhostedservice.com
POP3 Port: 995
POP3 requires SSL encryption
SMTP Port: 587
SMTP require TLS encryption


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

What are the POP3 Mail setting for Exchange 2010?

Keywords

POP3, Exchange, 2010



Exchange Hosting - Remove the Authoritative Feature for your Domain

Remove the Authoritative Feature for your Domain

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through removing the authoritative feature from your domain.

Configuration Steps


Login to your online Control Panel via https://cp.myhostedsolution.com



Click Hosted Organizations



Click your Organization Name



Click Domain Names



Select the built-in domain as the Default Domain, then click "Set Default Domain"
(the built-in domain is typically in the form of: domain.myhostedsolution.net)



Click the red X next to your domain and confirm deletion.



It may take up to 5 minutes for this setting to take effect.


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to remove the authoritative feature from your domain?

Keywords

Remove, Authoritative Feature



Exchange Hosting - Require that all senders are authenticated

Require that all senders are authenticated

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you to authenticate all senders.

Configuration Steps


This option is available in the Online Control Panel on the Mail Flow Settings tab of a Mailbox or a Distribution List.

If you configure a mailbox or distribution list to require that all senders are authenticated, any messages from senders that do not have valid logon credentials in your organization will be rejected. By default, only new distribution lists are configured to require all senders to be authenticated.

Use this restriction to specify that recipients receive messages only from internal senders that have been successfully authenticated. For example, to prevent messages that originate outside of your Exchange organization from being delivered to distribution groups that are used for internal communications, you can configure these groups to require sender authentication.

Notes: If you are trying to receive messages from senders outside of your organization, you must unselect this feature.


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to authenticate a sender?

Keywords

Authenticate, Sender



Exchange Hosting - Send/Receive Hanging

Outlook Send/Receive Hanging

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you when Outlook Send/Receive is hanging.

Configuration Steps


From Outlook, do the following:

Click on Tools, Send/Receive, Download Address Book



If you receive an error, reboot then try to do the following:
Start, All Programs, Accessories, Command Prompt
Type: ping autodiscover.yourdomainnamehere.com (where yourdomainnamehere.com is your hosted exchange domain)

It should say:
Pinging autodiscover.myhostedsolution.com [66.129.95.126] - {Exchange 2007}



Pinging autodiscover.myhostedservice.com [66.129.85.151] - {Exchange 2010}
Request timed out.



If you see the above, open Outlook and try to download the Offline Address Book again


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

What to do when Outlook Send/Receive is hanging?

Keywords

Send, Receive, Hanging



Exchange Hosting - SPF Configuration for Exchange 2010

SPF Configuration for Exchange 2010

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through setting up an SPF configuration for Exchange 2010.

Configuration Steps


Due to the fact that a significant majority of SPAM comes from forged addresses, a new Sender Policy Framework (SPF) standard is being implemented by a number of ISPs and mail hosts, including several major providers (Hotmail, Yahoo, AOL, etc). Those providers have begun to require SPF to allow mail through their networks. Mail systems will need SPF records for their domains if they want their mail to be accepted by those providers.

No action is required on your part as long as you host DNS is hosted by this provider and you do not use any other mail servers to send mail from your domain.

To create an SPF record, create a TXT record on your DNS server with one of the following:

If you ONLY use this provider as your mail servers:
v=spf1 mx ip4:216.134.213.64/28 ip4:66.129.85.128/27 ip4:66.129.95.112/28 ip4:216.26.142.96/28 -all

If you use this provider AND other mail servers:
Use the SPF Wizard and include the mail servers (smtp01.myhostedservice.com, smtp02.myhostedservice.com), the subnets (216.134.213.64/28, 66.129.85.128/27, 66.129.95.112/28, 216.26.142.96/28), and any other servers you may use.


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to configure an SPF Record for Exchange 2010?

Keywords

SPF, Exchange, 2010



Exchange Hosting - Split Domain

How To Configure Your Account For A Split Domain

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through configuring your account for a Split Domain.

Configuration Steps


A split domain is when 1 domain is hosted on multiple servers (for example a POP3/IMAP server and an Exchange server).
We do not recommend this configuration, but it will be functional.


1. Configure the MX records for the domain to point to the POP3/IMAP server only.

2. Configure the AutoDiscover record as described in our KB (here).

3. Configure a secondary email address on each Exchange mailbox using the built-in domain, as described in our KB (here).

4. Configure the appropriate mailboxes on the POP3/IMAP server to forward messages to the secondary email addresses configured in step 3.

5. Remove the authoritative feature for your domain in Exchange as described in our KB (here).


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to configure your account for a Split Domain?

Keywords

Split Domain



Exchange Hosting - View Exchange Public Folders in Outlook

View Exchange Public Folders in Outlook

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you to view Exchange Public Folders in Outlook.

Configuration Steps


1. On the left most pane in Outlook, near the bottom below Calendar, Contacts, etc., click on the button for Folder List.



2. Scroll down the left pane and expand the Public Folders.
Exchange 2007 Public Folders are only available for viewing via the Microsoft Outlook fat client.


An alternate method would be:

1. From the Go Menu, select Folder List



2. In the Folders list, click the plus(+) sign or arrow next to Public Folders.



3. Expand your public folders until you find the folder you are looking for.



Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to view public folders in Outlook?

Keywords

Outlook. Public, Folders



Exchange Hosting - What is the maximum message size?

What is the maximum message size?

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you to knowing the maximum message size allowed.

Configuration Steps


The maximum message size is 50MB.


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

What is the maximum message size?

Keywords

Maximum, Message, Size
POP3 Email Policies

Exchange 2007 POP3 Mail Settings

How many recipients may I send to in 1 email message?
To reduce the possibility of your messages being marked as spam, we limit the number of recipients to 1000 per message.

What is the maximum message size?
The maximum message size is 50MB.

What is the storage size of my mailbox?
Storage is limited to 250MB per mailbox. There is no option to increase this but customers can elect to move to the Exchange email product which has unlimited storage space.
Sharepoint Hosting - Knowledgebase Articles
SharePoint Hosting - Add Basic Pages

Add Basic Pages

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through adding basic pages to your SharePoint Site.

Configuration Steps


VIA your SharePoint site

Click Site Actions

Click Create

From this screen you can create a new list, library, discussion board, survey, page or site.


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to add basic pages?

Keywords

Add, Pages, SharePoint



SharePoint Hosting - Add SubSite using a Template

Add SubSite using a Template

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through adding sub-sites using a template.

Configuration Steps


VIA your SharePoint site

Click Site Actions

Click Site Settings

Click Sites and workspaces

Click Create


Add Name and select a Template for use.


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to add sub-sites using a template?

Keywords

Add, Sub-Site, Template, SharePoint



SharePoint Hosting - Add User Access

Add User Access

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through adding user access.

Configuration Steps


Login to your online Control Panel via https://cp.myhostedsolution.com

Click Hosted Organizations

Click your domain name

Click Users

Click Create New User


Assign User Access VIA SharePoint Site

VIA your SharePoint site

Click Site Actions

Click Site Settings

Click People and groups, under Users and Permissions

Click New, then on the right side of the screen under Users/Groups type in the full email address of the user and click the check name button below


**Note** : make sure to enter the full email address and not the display name when adding new Users Accounts VIA your SharePoint site.


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to add user access?

Keywords

Add, User, Access, SharePoint



SharePoint Hosting - Can I Change My Site URL

Can I Change My Site URL

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Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through changing your SharePoint Site URL.

Configuration Steps


You cannot change the default URL of your SP site after you have created it without deleting your site completely.


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How can I change my site URL?

Keywords

Change, Site, URL, SharePoint



SharePoint Hosting - Control Panel Navigation

Control Panel Navigation

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through navigating the control panel.

Configuration Steps


Before you begin, you must navigate to the Hosted Organizations area in the Control Panel (https://cp.myhostedsolution.com).

From your initial login, click on the name of your Hosting Space. This is located in the center of your screen. (Typical names are Exchange Hosting Service, SharePoint Hosting Service, Web Hosting Service)

On the left hand side, under the Hosting Space Menu, click on the Hosted Organizations link.

Next, select the Organization Name. This should already be filled in for you, you only need to click the existing link.

You are now ready to create your SharePoint site.


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to navigate the control panel?

Keywords

Navigate, Control Panel, SharePoint



SharePoint Hosting - Create Document Library and Add Permissions

Create document library and Add permissions

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through creating a document library and adding permissions.

Configuration Steps


VIA your SharePoint site

Click on your document library

Click Settings

Click Document Library

Click create after inputting information


Permissions and Access

VIA your SharePoint site

Click on your document library

Click Settings

Click Document Library Settings

Click Permissions for this document library


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to create a document library and add permissions?

Keywords

Create, Documents, Add, Permissions, SharePoint



SharePoint Hosting - Create Shared Calendar and Add Access

Create Shared Calendar and Add Access

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through creating a shared calendar and add access.

Configuration Steps


VIA your SharePoint site

Click Site Actions

Click Create

Click Calendar

Click create after inputting information


Permissions and Access

VIA your SharePoint site

Click on your listed contacts

Click Settings

Click List Settings

Click Permissions for this list


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to create a shared calendar and add access?

Keywords

Create, Shared, Calendar, Add, Access, SharePoint



SharePoint Hosting - Create Shared Contacts and Add Access

Create Shared Contacts and Add Access

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through creating a shared contacts and add access.

Configuration Steps


VIA your SharePoint site

Click Site Actions

Click Create

Click Contacts

Click create after inputting information


Permissions and Access

VIA your SharePoint site

Click on your listed contacts

Click Settings

Click List Settings

Click Permissions for this list


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to create a shared contacts and add access?

Keywords

Create, Shared, Contacts, Add, Access, SharePoint



SharePoint Hosting - Create Your SharePoint Site

Create Your SharePoint Site

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through creating your SharePoint site.

Configuration Steps


The following steps assume you have navigated to the Hosted Organizations section in the Control Panel, if not please see the Control Panel Navigation KB.

There are 4 easy steps to creating your SharePoint site:

1. Click on the Domain Names link on the left side of your screen.

        a. Click on the Add New Domain button. When prompted for a domain, enter the URL of your new SharePoint site. This must be a unique URL that you are not currently using anywhere. Do not enter the “http”. (typical URLs are portal.domain.com, sharepoint.domain.com, sp.domain.com, etc.)

        b. After filling in all the fields, click on the Add Domain button to finish.

2. Click on the Users link on the left side of your screen. (If you are an existing Exchange Hosting customer, you can use your existing user accounts for your SharePoint site.)

        a. Click on the Create New User button. The E-mail Address field will only be used as the username for the SharePoint site (unless this use is also an Exchange Hosting user). Be sure to select the correct domain name from the drop down box.

        b. After filling in all the fields, click on the Create User button to finish.

3. Repeat step 2a for all SharePoint user accounts.

4. Click on the Site Collections link on the left side of your screen.

        a. Click on the Create New Site Collection button.

         i. URL: Using the drop down box, select the correct URL (this should match what you chose in step 1a

        ii. Owner: Click the Address Book icon and select the person that will be the Owner of the site. The owner has complete authorization to modify/create/delete site content.

        iii. Locale ID: This is your language.  This cannot be changed after it is configured.

        iv. Title: This will be the title of your SharePoint site. This is visible on the site itself

        v. Description: This is the description of your SharePoint site.

        vi. After filling in all the fields, click on the Add Site Collection button to complete the site.


5. In order to access your site you must now add the URL to your DNS.


        a. Option 1: If your name servers are hosted by this provider then this is automatically done for you and you may stop here.


        b. Option 2: If your name servers are hosted somewhere else then you will need to create a DNS entry for your new SharePoint URL.


        i. Create an A record in DNS for: SharePoint URL (step 4ai shown above) pointing to: 

For SharePoint Services 3.0           66.129.95.116 
For SharePoint 2010                      66.129.95.123 (If your account was created after October 24, 2010 you have SharePoint 2010)


        ii. Depending on your DNS provider, this may take several minutes to become active


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to create your SharePoint site?

Keywords

Create, Site, SharePoint



SharePoint Hosting - Email Enable Document Library

Email Enable Document Library

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through email enabling document library.

Configuration Steps


VIA your SharePoint site

Click on your document library

Click Settings

Click Document Library Settings

Click Incoming e-mail settings

The email address domain listed cannot be changed.

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to email enable a document library?

Keywords

Enable, Email, Document, library, SharePoint



SharePoint Hosting - Help and How-to

General Help and How-to

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Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through general help and how-to questions.

Configuration Steps


While Technical Support tries to be as helpful as possible, general help and how-to questions are outside the realm of support for SharePoint. Nonetheless, Technical Support can assist in creating site users, setting user permissions, and/or any issue affecting the functionality of the Control Panel.

Refer to the Microsoft web site listed below for additional assistance or information regarding using SharePoint and its features.

Windows SharePoint Services 3.0 Help and How-to
http://office.microsoft.com/en-us/sharepointtechnology/FX101494691033.aspx

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

General help and how-to questions on SharePoint?

Keywords

Help, How-To, SharePoint



SharePoint Hosting - How do I backup my SharePoint 3.0 site?

How do I backup my SharePoint 3.0 site?

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through backing up your SharePoint 3.0 site.

Configuration Steps


SharePoint sites are not actually moved from one location or server to another; rather, they are backed up to a file, and then the content or site is re-created from the backup file. The Backup and Restore feature in Office SharePoint Designer 2007 is the best way to move an individual site or subsite from one server to another.

Backup a SharePoint site
Backing up a Web site creates a content migration package, or .cmp file. When you back up a Web site, you can choose to back up either the top-level Web site or the top-level Web site and any subsites. The backup file that you create includes list or library content, security settings, user information, navigation, customizations, and personalization's (such as views, site templates, and content types). The backup file does not include workflows, alerts, and properties stored at the site collection level. To back up a site, you must have administrator permissions for that site.

1. Open SharePoint Designer and from the File menu, click Open Site.

2. In the Open Site dialog box, browse to and click the Web site that you want to back up, and then click Open.

3. On the Site menu, point to Administration, and then click Backup Web Site.

4. In the Backup Web Site dialog box, to include all subsites of the current Web site in the backup, select the Include subsites in archive check box.

5. If the current Web site is low on available storage space, click Advanced, enter a new location, and then click OK.

6. Backing up a Web site requires a location to store temporary backup files. By default, Office SharePoint Designer 2007 uses the current Web site.

7. In the Backup Web Site dialog box, click OK.

8. In the File Save dialog box, select the location where you want to store the .cmp file.

9. In the File name box, type the name for the file, and then click Save. If the site that you are backing up or restoring is large, the process can take quite a while.


Special Instructions for Sites over 24MB
Microsoft SharePoint Designer 2007 may have problem to backup a SharePoint site over 24 meg. Here the workaround to be able to take a full backup of your SharePoint site:

1. Microsoft SharePoint Designer 2007, create a backup file and save it to your computer.

2. Go to your SharePoint recycling bin and locate the files it created during the backup and restore those files, and then download them to your computer.

3. Change the filename from .cmp to .cab

4. Extract all the files from all your .cabs to a folder say... 'tmpSharePoint'

5. Go here: http://support.microsoft.com/kb/310618 and get yourself a copy of cabarc

6. Now run the command.. like.. 'cabarc N sharepoint.cab tmpSharePoint \*.*'

7. Rename SharePoint.cab to SharePoint.cmp

8. Restore


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I backup my SharePoint 3.0 site?

Keywords

Backup, Site, 3.0, SharePoint



SharePoint Hosting - How do I change My SharePoint Logo

How do I change My SharePoint Logo

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through changing your SharePoint logo.

Configuration Steps


You can upload your SharePoint Site Logo here:

VIA your SharePoint site

Click on the Quick Launch bar on your home page, click on the word “Documents”.

Click on the list toolbar for the document library, click “Create Document Library”.

Click on Document Library Graphic.

Click on the “New Document Library” page, enter a name such as “siteimages”.

In the “Navigation” section, change “…Display Document on Quick Launch. . .” to “No”.

Click on “Create” button. Check the browser address field and make a note of the URL needed to access the new library (the “/Forms/AllItems.aspx” suffix does not need to be noted).

Click on “Upload Document”.

Click on Browse and locate the graphic you want to use, click “open” then “Save and Close”.

Click on browser “back” button and return to home page.


You can then update your SharePoint Site with your Logo:

VIA your SharePoint site

Click Site Actions

Click Site Settings

Click Title, description, and icon

URL:e.g. http://yourSharePointSite.yourdomain.com/siteimages/companylogo.gif


Where "yourSharePointSite.yourdomain.com" is your SharePoint URL and "companylogo" is the name of the file sent.


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I change my SharePoint logo?

Keywords

Change, Logo, SharePoint



SharePoint Hosting - How do I change the order of my Top link bar

How do I change the order of my Top link bar

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through changing the order of my top link bar.

Configuration Steps


VIA your SharePoint site

Click Site Actions

Click Site Settings

Click Top link bar

Click Change Order

For each created item you can select the order VIA the drop down menu to the left of each item


This item is only displayed after adding additional Top Link Pages


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I change the order of my Top link bar?

Keywords

Change, Order, Top, Link, Bar, SharePoint



SharePoint Hosting - How do I restore a deleted item

How do I  restore a deleted item

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through restoring a deleted item.

Configuration Steps


VIA your SharePoint site

Click Site Actions

Click Site Settings

Click Recycle Bin

Individual sites have Individual Recycling Bins

Site Collection Recycle Bin holds all delete items for all sites

Only Site Collections Administrators can restore items


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How do I restore a deleted item?

Keywords

Restore, Deleted, Items, SharePoint



SharePoint Hosting - How to Add a User Account

How to Add a User Account (used for SharePoint Hosting and CRM Hosting)

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to

Summary

This is the summary

Configuration Steps

1.     Login to your Control Panel via https://cp.myhostedsolution.com


2.     Click Hosted Organizations


3.     Click your domain/organization name


4.     Click Users




5.     Click Create New User


6.     Click Create User

Prerequisites

None

Common Questions That Apply To This Article

How do I add a User Account

Keywords

User


SharePoint Hosting - How to Import Site Templates

How to Import Site Templates

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through importing site templates.

Configuration Steps


VIA your SharePoint site

Click Site Actions

Click Site Settings

Click Site templates

Click Upload


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to Import Site Templates?

Keywords

Import, Site, Templates, SharePoint



SharePoint Hosting - How to use a SharePoint Calendar in Outlook

How to use a SharePoint Calendar in Outlook

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through using a SharePoint calendar in Outlook.

Configuration Steps


To add a Windows SharePoint Services calendars to Outlook, follow these steps:

1. If the Windows SharePoint Services folder has not been added to Outlook, add it to the navigation pane. To do so:

     a. In your Web browser, locate the Windows SharePoint Services calendar that you want to access in Outlook.

     b. Click Link to Outlook

     c. When prompted, click Yes in Outlook 2003 or click OK in Outlook 2007 to add the Windows SharePoint Services calendar to Outlook.

If you do not see the calendar that you shared in step 1 in the Calendar view, go to step 2.

2. In the Calendar area of the navigation pane in Outlook 2003, click to select the check box of the calendar name for the Windows SharePoint Services calendar that you shared in step 1 under Other Calendars


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to use Sharepoint calendar in Outlook?

Keywords

Calendar, Outlook, SharePoint



SharePoint Hosting - Missing Operations and Application Management Tabs

Missing Operations and Application Management Tabs

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you, if you are missing operations and application management tab.

Configuration Steps


Access to the Operations and Application Management Tabs on your SharePoint Site as a Site Collections Administrator is currently not available.


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

What to do if you are missing operations and application management Tabs?

Keywords

Missing, Operations, Applications, Management, Tabs, SharePoint



SharePoint Hosting - What is SharePoint

What is SharePoint

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Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you to understand what is SharePoint.

Configuration Steps


http://www.sharepointhq.com/resources/what_is_SP.htm


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

What is SharePoint?

Keywords

SharePoint



SharePoint Hosting – How to use a SharePoint Contacts in Outlook

How to use a SharePoint Contacts in Outlook

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you through using a SharePoint contact in Outlook.

Configuration Steps


To add a Windows SharePoint Services contacts to Outlook, follow these steps:

1. If the Windows SharePoint Services folder has not been added to Outlook, add it to the navigation pane. To do so:

     a. In your Web browser, locate the Windows SharePoint Services calendar that you want to access in Outlook.

     b. Click Link to Outlook

     c. When prompted, click Yes in Outlook 2003 or click OK in Outlook 2007 to add the Windows SharePoint Services contacts to Outlook.

If you do not see the contact that you shared in step 1 in the Calendar view, go to step 2.

2. In the Contact area of the navigation pane in Outlook 2003, click to select the check box of the calendar name for the Windows SharePoint Services calendar that you shared in step 1 under Other Contacts


Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

How to use Sharepoint contact in Outlook?

Keywords

Contact, Outlook, SharePoint